Global Business Manager- Managed Services

6 days ago

Delhi NCR, India Noventiq Full time ₹ 15,00,000 - ₹ 30,00,000 per year

Position : Global business Manager- Managed Services

Location- Noida

Experience- 8-15 years

Role Summary

Own the strategy, design, and scaling of our Managed Services practice. Build differentiated offerings, enable GTM, drive operational excellence through automation and standardized blueprints, and align deeply with partners (e.g., AWS) to accelerate growth and margins.

Key Responsibilities

  • Strategic Practice Leadership: Define vision, operating model, and roadmap for Managed Services; build repeatable, regionalized offerings (Cloud/Infra AWS, Multi-Cloud, EUC, Security).
  • Service Design & GTM Enablement: Create service catalog, solution blueprints, pricing/SLA models; equip Sales/Pre-Sales with playbooks, collateral, and training; define reference architectures for hybrid/multi-cloud.
  • Operational Excellence: Establish governance, KPIs/SLAs, and continuous improvement; drive platform-led services, automation, and toolchain integration for efficiency and margins; ensure onboarding readiness with Delivery.
  • Capability Building & Partner Alignment: Develop competency frameworks, certifications, and career paths; co-create solutions with hyperscale's/ISVs (AWS, etc.) and run joint GTM motions.
  • Business Growth & P&L: Own revenue, margin, and attach targets; identify new service lines/geos; lead in strategic pursuits as the Managed Services thought leader.
  • Innovation & Trends: Track and infuse FinOps, AIOps, Observability, Zero Trust, and resilience patterns into the portfolio to maintain differentiation.

Qualifications & Experience

  • 1016+ years in Managed Services with 5+ years leading practice/portfolio creation and scaling.
  • Proven track record building service catalogs, standard operating models, and automation-led delivery.
  • Strong partner ecosystem experience (preferably AWS) and familiarity with modern ops (FinOps, AIOps, observability, SRE).
  • Commercial acumen (pricing, packaging, P&L) and executive presence for customer/partner engagements.
  • People leadership: hiring, mentoring, competency development, and cross-functional influence.

Success Metrics (Examples)

  • Service GM%, attach rates, renewal/expansion, NPS/CSAT.
  • Time-to-market for new offerings, % automated runbooks, MTTR/MTTD improvements.
  • P rtner program tiers/badges and pipeline influenced via joint GTM.P

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