Operations Supervisor

3 hours ago

Delhi, Delhi, India Simply Phoolish Full time ₹ 2,00,000 - ₹ 6,00,000 per year

TL;DR:
A ops-focused professional with strong operational and situation handling skills who can make processes seamless and operations smoother.

Core Skill Set:
Operations management, logistics, purchase and customer support.

This is a full-time Operations Supervisor role responsible for managing orders, store operations, inventory and purchase.

This role will be based out of our dispatch Centre in New Delhi.

What you will do

  • Daily Store Operations:
    Coordinate with florists to ensure they are aware of daily arrangements and delivery slots, enabling them to prioritize orders effectively.
  • Print and place challans and personalized messages with the correct floral arrangements.
  • Ensure timely dispatch and on-time delivery of all orders — this is a critical KPI.
  • Monitor and maintain daily store operations in line with internal policies and SOPs.
  • Track and report petty expenses, ensuring timely reconciliation.
  • Share a daily summary of purchases and inventory in official communication groups.

  • Keep all purchase data updated and maintained in the respective records.

  • Customer Relationship Management (CRM):
    Act as the first point of contact for all incoming and outgoing customer interactions via WhatsApp (ZOKO), phone, or in-store.

  • Address and resolve customer concerns and queries related to orders.
  • Inform clients proactively in case of delays or changes to their order (due to inventory or quality issues).

  • Maintain a positive and professional tone in all communications, ensuring customer satisfaction.

  • Logistics & Dispatch Coordination:
    Assign orders to riders through the Dispatch Software.

  • Monitor order journeys and assist riders in real time with issues such as delivery location queries or recipient availability.
  • Prepare delivery routes in advance, optimizing sequence on the software to ensure efficient and timely deliveries.

  • Create and share a daily report of on-time deliveries by end of day (EOD).

  • Purchase & Inventory (Pre-Software Implementation Phase):
    Prepare a daily purchase list with florist input and cross-check to avoid over-ordering.

  • Monitor and record daily wastage, ensuring team compliance with update protocols.
  • Share regular updates on flower and non-flower inventory with management, including alerts on items nearing out-of-stock (OOS).
  • Maintain and update daily reports on purchases and wastage consistently.

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