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Customer Service Associate
2 weeks ago
Role Description
This is a full-time on-site role for a Customer Service Associate at The Wedding Company, located in Bengaluru. The Customer Service Associate will be responsible for coordinating with clients, managing customer queries, ensuring customer satisfaction, and providing an excellent customer experience. Day-to-day tasks will include responding to phone calls and emails, assisting clients with their wedding planning needs, resolving issues, and maintaining a positive and professional demeanor in all interactions.
Qualifications
- Customer Support and Customer Satisfaction skills
- Excellent Phone Etiquette and Customer Service skills
- Strong Customer Experience skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple tasks efficiently
- High school diploma or equivalent; a bachelor's degree is a plus
- Previous experience in customer service or hospitality is preferred
