Customer Service Associate

1 day ago

Bengaluru, Karnataka, India beBeeRetail Full time ₹ 4,00,000 - ₹ 10,00,000

We are seeking a Customer Service Associate to join our retail team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing excellent customer service.

About the Role:

As a Customer Service Associate, you will be responsible for ensuring that customers have an exceptional experience while shopping at our stores. You will greet and assist customers entering the trial room area, allocate trial rooms, track garment count, and ensure security of merchandise. Additionally, you will assist customers with sizes, styling queries, and product availability, and ensure trial rooms are clean and well-maintained at all times.

Responsibilities:

  1. Greet and assist customers entering the trial room area.
  2. Allocate trial rooms, track garment count, and ensure security of merchandise.
  3. Assist customers with sizes, styling queries, and product availability.
  4. Ensure trial rooms are clean and well-maintained at all times.
  5. Handle garments responsibly.
  6. Coordinate with sales executives for quick product exchanges or size changes.
  7. Prevent misuse or damage of garments while in the trial room.
  8. Ensure adherence to company policies on customer service and store hygiene.
  9. Report any customer feedback, issues, or suspicious activity to the Store Manager.

Requirements:

To be successful as a Customer Service Associate, you will need:

  • 1–3 years of experience in retail / customer service (freshers may also apply).
  • Good communication and interpersonal skills.
  • Presentable, polite, and customer-friendly attitude.
  • Basic knowledge of fashion/ethnic wear (an added advantage).
  • Ability to multitask and work in a fast-paced retail environment.

What We Offer:

Our team offers:

  • A safe and supportive workplace.
  • Training in customer service & retail operations.
  • Staff discounts & growth opportunities within the organization.

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