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Customer Service Associate
3 weeks ago
Job Title: Customer Service Associate
Are you passionate about delivering exceptional customer experiences?
We are seeking a highly motivated and skilled Customer Service Associate to join our team. In this role, you will be responsible for providing top-notch service to our customers via phone, email, or in-person.
Responsibilities:
- Handle inbound and outbound customer calls in a professional manner, ensuring prompt resolution of customer inquiries, complaints, and issues.
- Provide accurate information and utilize active listening skills to understand customer needs and ensure their satisfaction.
- Assist customers with product or service-related questions, account inquiries, and provide solutions to complex problems.
- Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
- Document customer interactions and update customer records with accurate information.
- Evaluate and escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
Required Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Strong problem-solving and analytical skills.
- Familiarity with CRM software and other relevant tools.
Benefits:
Our company offers a competitive salary, comprehensive benefits package, and opportunities for growth and development.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
