
Customer Service Associate – POS Operations
2 days ago
Company Description
TasteIQ is an AI-powered modern operating system designed for restaurants and all types of F&B businesses. Our platform helps manage orders, POS, inventory, loyalty programs, and customer feedback through a single dashboard. Trusted by over 500 outlets across India and Nepal, TasteIQ aims to empower restaurants with intelligent tools to enhance customer delight and operational efficiency. We offer smart POS solutions, inventory tracking, promotional tools, real-time insights, and AI add-ons to optimize business processes and profitability.
Role Description
This is a full-time, remote role based in Bengaluru for a Customer Service Associate – POS Operations. The Customer Service Associate will be responsible for providing support and ensuring customer satisfaction, including handling phone inquiries with proper phone etiquette. The role involves managing customer experiences, addressing concerns, and maintaining high levels of service standards for a start-up
Qualifications
- Customer Support, Customer Service, and Customer Satisfaction skills
- Phone Etiquette and Customer Experience skills
- Excellent communication and interpersonal abilities
- Proficiency with POS systems is a plus
- Ability to handle multiple tasks efficiently and work well under pressure
- Experience in the F&B industry is beneficial
- Bachelor's degree or equivalent experience in a related field
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