Regional Head

About Us
Livspace is Asia's largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.

Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.

Backed by marquee investors, the company's goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners' dreams into reality.

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Job Description
As Regional Head - Design, you will lead a team of 6 to 8 highly motivated General Managers (Design) & Territory Managers (Design) with an indirect reporting of around people under their respective cohorts. You will be responsible for overall revenue and growth in the region by building High performing Teams for a predictable and sustainable business and Managing the complete P&L and carry out AOP plan for the region.

• Own project deliveries with the Design Closure of Livspace Catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services across a region.
• Own Customer experience by driving predictability & efficiency of the team's project delivery capability with a razor sharp focus on quality.
• Lead, motivate, train and manage Managers, Designers, Livspace Partners on a day to day basis. Drive Initiatives for Revenue Growth, Team Performance, People Growth.
• Build/Design new processes and re-engineer existing ones at city/central level to improve productivity and ensure all our processes mature to handle exponential growth and complexities.
• Build governance mechanisms (implementing, monitoring & maintaining standards) to ensure process compliance at city level, establish processes that facilitates continuous improvement across all verticals.
• Establish and continually improve the consistency, predictability and efficiency of the team's project delivery capability by providing leadership in best practices.
• Work with cross-functional teams (Sales, Last Mile Operations & Central) to ensure the Complete Project Deliveries.

Job Requirement

• Minimum Skills/ Qualifications - Graduate | MBA IITs / Tier 1 B Schools | Operations/ Operational Research.
• 8 to 10 years overall experience with 3+ years experience as City /Regional /Central head positions with MNCs or unicorn startups.
• Preferred experience in Interiors Industry/ Project Managementt Consulting/ Operations /E-Commerce domain.
• Strong Leadership & People management skills (Direct Team reporting in past roles a must).
• Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.
• Strong in multi-tasking & managing complex operations structures.
• Structured thought process and strong analytical ability; Ability to thrive in a fast-paced startup environment.
• Extremely high level of ownership around targets.
• Operations Excellence: Strong understanding of operations processes and customer experience required to maximize business.
• Experience of developing and implementing measurement systems, processes and procedures for complex situations.
• Creative thinker with the ability to think strategically and execute methodically.
• Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
• Demonstrated ability to dive deep in understanding our business, our projects, and opportunities to improve the outcomes of our strategic projects and programs.
• Interpersonal and leadership experience, drives for change through a strong ability to influence business partners and execute ideas through to completion.
• Analytics - Working / Understanding while working with data / decisions.