Front Office Manager

10 hours ago

Gurgaon, Haryana, India Ready2help Full time ₹ 4,50,000 - ₹ 6,00,000 per year

Front Office Manager oversees the front desk and reception area, ensuring smooth daily operations and a positive guest experience. Key responsibilities include supervising and training front desk staff, managing reservations and check-ins/check-outs, handling guest inquiries and complaints, and coordinating with other departments. They also manage budgets, schedule staff, maintain records, and ensure the front office is clean and organized. Core responsibilities

  • Staff management: Hire, train, and schedule front desk personnel, monitor their performance, and provide guidance.
  • Guest services: Act as the main point of contact for guests, ensuring a welcoming environment and addressing inquiries and complaints promptly and professionally.
  • Operational oversight: Ensure efficient check-in/check-out processes, manage reservations, and oversee daily front desk activities, including handling payments and maintaining cleanliness.
  • Coordination: Liaise with other departments (e.g., housekeeping, maintenance) to ensure seamless service for guests.
  • Administrative duties: Prepare reports, manage office supplies, handle mail and packages, and maintain accurate records.

Required skills

  • Strong leadership and communication abilities
  • Customer service orientation and problem-solving skills
  • Proficiency in hotel or office management software and the Microsoft Office suite
  • Ability to multitask and work efficiently under pressure
  • Attention to detail

Job Type: Full-time

Pay: Up to ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement

Application Question(s):

  • How much you have experienced in Front Office Manager?
  • Are you female candidate?
  • Are you comfortable for timings 10:00am to 7:00pm?
  • Are you comfortable for 6 days working?
  • How soon you can join?

Education:

  • Bachelor's (Required)

Experience:

  • Front desk: 4 years (Required)

Language:

  • English (Required)

Location:

  • Gurgram, Haryana (Required)

Shift availability:

  • Day Shift (Required)

Work Location: In person

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