Learner Success Manager

1 day ago

Bengaluru, Karnataka, India Simplilearn Full time ₹ 28,00,000 - ₹ 37,60,000 per year

Company Description

Simplilearn is the world's leading digital skills platform, providing rigorous online training to equip individuals with the expertise needed to thrive in the digital economy. We offer courses in high-demand areas such as Cyber Security, Cloud Computing, Project Management, Digital Marketing, and Data Science. Our programs, designed and continually updated by over 2000 industry and academic experts, support millions of professionals and thousands of organizations in acquiring work-ready skills essential for career advancement. With a practical and applied approach, over 85 percent of our learners have achieved promotions or new jobs, gaining real-world experience through our extensive range of live classes and projects.

Role Description

This is a full-time role for a Learner Success Manager (US Shift). The Learner Success Manager will oversee the learner journey, ensuring an exceptional learning experience. Responsibilities include providing guidance and support, addressing learner concerns, monitoring progress, and facilitating engagement. The role involves coordinating with other teams to resolve issues and enhance the overall educational experience. This is an on-site role located in Bengaluru.

Qualifications

  • Excellent communication and interpersonal skills
  • Strong problem-solving and organizational skills
  • 0-1 year eexperience in customer support, account management, or related fields
  • Ability to work in a fast-paced environment and handle high-pressure situations
  • Technical proficiency with learning management systems and CRM tools
  • Flexibility to work US Shift hours
  • Bachelor's degree in a relevant field

Key Responsibilities

● Conduct live classes and facilitate workshops through platform/technical support, time management, and learner check-ins through multiple communication outlets (individual and small group).

● Offer empathetic and motivational support in both live sessions and support tickets.

● Provide at least 20–25 hours of direct live learner interaction weekly. This would include, but not be limited to, hosting live classes, 1:1 interactions, check-ins, escalations, and live troubleshooting support.

● Adapt to evolving responsibilities as we refine what drives learner success.

● Facilitate onboarding, orientation, communication timelines, and guidance through learning resources.

● Track learner progress and report feedback.

● Help build a learner community and engagement through group sessions and events, as well as community channels, while adapting to the company/team's standard operating procedures.

● Collaborate with internal teams to improve learner experience based on feedback. Availability | Must be available during weekdays (afternoon/evening hours EST) and tentative weekend mornings.

CTC -3.7 LPA (90% fixed & 10% variable)

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