Customer Support Executive

1 week ago

Saravanampatti Coimbatore Tamil Nadu, India Adhoc Softwares, Inc Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Company: Adhoc Softwares Pvt. Ltd., Coimbatore

Location: Saravanampatti, Coimbatore

Experience: 0–2 Years (Freshers can apply)

Job Type: Full-time | Work from Office

Job Summary

We are seeking a Customer Support Executive who can communicate effectively with our clients, understand their requirements, and ensure a smooth experience using our software solutions.

You will act as the first point of contact for customer queries, product support, and issue resolution.

Key Responsibilities

  • Handle inbound and outbound calls, chats, and emails from clients.
  • Understand customer issues and provide quick and accurate assistance.
  • Guide clients in using our software solutions (Taxi App, ERP, Grocery App, etc.).
  • Coordinate with the technical team for issue escalation and timely resolution.
  • Maintain client interaction logs and prepare daily support reports.
  • Build positive relationships with clients and ensure high customer satisfaction.
  • Assist in onboarding new clients and provide product training when required.

Skills & Requirements

  • Excellent verbal and written communication skills (English & Tamil; Hindi optional).
  • Strong listening and problem-solving abilities.
  • Basic understanding of software or mobile app functionality (training will be provided).
  • Customer-first mindset and patience in handling queries.
  • Familiar with CRM tools, ticketing systems, or MS Office.
  • Good time management and multitasking skills.

Qualification

  • Any Degree (BBA, B.Com, BCA, B.Sc, MBA, etc.)
  • Freshers or candidates with experience in Customer Support / Technical Support / IT Helpdesk are welcome.

Salary

  • ₹10,000 – ₹20,000 (Based on experience and skill level)
  • Incentives based on customer feedback and performance

How to Apply

Send your resume to

Contact: /

Visit:

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Work Location: In person

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