Customer Support Associate

2 days ago


Saravanampatti Coimbatore Tamil Nadu, India SARA INFOTECH Full time ₹ 3,00,000 - ₹ 3,84,000 per year

Job Description:

We are looking for a Process Associate to handle customer calls for a US-based process. The candidate should have excellent communication skills and the ability to resolve customer queries efficiently. This is a voice-based process requiring candidates to work in US shift timings.

Key Responsibilities:

  • Attend inbound/outbound customer calls from US clients.
  • Provide accurate information and resolve customer queries efficiently.
  • Document all call information according to standard operating procedures.
  • Maintain a high level of customer satisfaction.
  • Follow communication "scripts" when handling different topics.
  • Escalate unresolved issues to the appropriate departments.

Requirements:

  • Excellent verbal communication skills in English.
  • Willingness to work during US shift timings (Night Shift - IST).
  • Minimum qualification: 12th pass / Any graduate.
  • Freshers and experienced candidates can apply.
  • Good listening skills and problem-solving abilities.
  • Prior BPO or voice process experience is a plus.

Shift Timings:

Fully aligned with US shifts (Night shifts in India).

Salary: ₹Upto 33000 per month

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹32,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund

Work Location: In person



  • Coimbatore, Tamil Nadu, India Avantor Full time

    **The**Opportunity**: Intermediate level position; provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for escalation and product development...


  • Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity Intermediate level position provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues Gather information to identify and assess nature of problem Record incident in a tracking system to maintain log of product issues for escalation and product development teams ...


  • Coimbatore, Tamil Nadu, India LYFnGO Technologies Pvt Ltd Full time

    Job Description: As a Customer Support Associate (Fresher), you will play a crucial role in delivering excellent customer service to our clients. This entry-level position is suitable for individuals who are enthusiastic, quick learners, and possess good communication skills in English. Proficiency in Hindi is optional, and the role is based in a Work From...


  • Saravanampatti, Coimbatore, Tamil Nadu, India SARA INFOTECH Full time

    **Key Responsibilities**: - Attend inbound/outbound customer calls from US clients. - Provide accurate information and resolve customer queries efficiently. - Document all call information according to standard operating procedures. - Maintain a high level of customer satisfaction. - Follow communication “scripts” when handling different topics. -...


  • Chennai, Tamil Nadu, India Cosmosoft technologies Full time

    customer support associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individua **Job Types**: Full-time, Permanent, Fresher Pay:...


  • Coimbatore, Tamil Nadu, India Digital Orbis Creators LLP Full time

    Customer Service Support **Experience **:02-04 years **in **handling Customer and Sales function in retail sector, preferably, luxury segment. Work Location: Gandhipuram Coimbatore **Rounds Of Interview**: 2 rounds of F2F Interview **Shift**: General Shift **Industry**: Indian jewelry **Role and Responsibility** - Support to develop business through...


  • Coimbatore, Tamil Nadu, India Digital Orbis Creators LLP Full time

    Customer Service Support **Experience **:02-04 years **in **handling Customer and Sales function in retail sector, preferably, luxury segment. Work Location: Gandhipuram Coimbatore **Rounds Of Interview**: 2 rounds of F2F Interview **Shift**: General Shift **Industry**: Indian jewelry **Role and Responsibility** - Support to develop business through...


  • Coimbatore, Tamil Nadu, India Universal Digital Innovators Full time

    **Job title**: Customer Servive Executive **Job type**: Full-time **Shift Timing**: 5:00 PM to 2:00 AM IST (US Time Zone Support) **Qualifications and skills**: - Min. 1 year experience in customer service, BPO, sales, or US logistics - Excellent verbal and written English communication skills. and verbal knowledge of Hindi is required. - Salary as per...


  • Coimbatore, Tamil Nadu, India Universal Digital Innovators Full time

    **Job title**: Customer Servive Executive **Job type**: Full-time **Shift Timing**: 5:00 PM to 2:00 AM IST (US Time Zone Support) **Qualifications and skills**: - Min. 1 year experience in customer service, BPO, sales, or US logistics - Excellent verbal and written English communication skills. - Familiarity with CRM systems and spreadsheets...


  • Coimbatore, India mani enterprises Full time

    We need customer support associates for a manufacturing company in **Kinathukadavu**, Coimbatore. Qualification: Any degree Experience: Fresher or experienced Skills**:Good communication in English** Gender**:Only Female** Immediate joiners preferred. **Job Type**: Regular / Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: -...