Customer Support Executive

2 days ago

Gandhipuram Coimbatore Tamil Nadu, India Micah HR Management Full time ₹ 1,80,000 per year

Job Description: Customer Support Executive

Position: Customer Support Executive

Experience: 0–3 Years (Freshers can apply)

Location: [Your Company Location]

Employment Type: Full-time

About the Role:

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience across various communication channels (calls, emails, chat, etc.).

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chat support for customer queries.
  • Provide accurate information and resolve issues in a timely manner.
  • Maintain customer satisfaction by delivering professional and friendly service.
  • Record customer interactions, complaints, and feedback in the system.
  • Escalate unresolved issues to the concerned department for quick resolution.
  • Follow communication scripts and company policies to maintain service quality.
  • Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications:

  • Graduate/Undergraduate in any discipline.
  • Excellent verbal and written communication skills in English (knowledge of regional languages is a plus).
  • Strong problem-solving skills and ability to handle customer concerns patiently.
  • Basic computer knowledge (MS Office, CRM tools preferred).
  • Ability to work in a fast-paced environment with flexible shifts.

Benefits:

  • Competitive salary with performance incentives.
  • Growth opportunities and career development.
  • Supportive work culture and training programs.
  • Health and wellness benefits (if applicable).

Job Types: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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