Customer Support Executive
2 days ago
Job Description: Customer Support Executive
Position: Customer Support Executive
Experience: 0–3 Years (Freshers can apply)
Location: [Your Company Location]
Employment Type: Full-time
About the Role:
We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience across various communication channels (calls, emails, chat, etc.).
Key Responsibilities:
- Handle inbound and outbound calls, emails, and chat support for customer queries.
- Provide accurate information and resolve issues in a timely manner.
- Maintain customer satisfaction by delivering professional and friendly service.
- Record customer interactions, complaints, and feedback in the system.
- Escalate unresolved issues to the concerned department for quick resolution.
- Follow communication scripts and company policies to maintain service quality.
- Meet performance targets including response time, resolution rate, and customer satisfaction scores.
Required Skills & Qualifications:
- Graduate/Undergraduate in any discipline.
- Excellent verbal and written communication skills in English (knowledge of regional languages is a plus).
- Strong problem-solving skills and ability to handle customer concerns patiently.
- Basic computer knowledge (MS Office, CRM tools preferred).
- Ability to work in a fast-paced environment with flexible shifts.
Benefits:
- Competitive salary with performance incentives.
- Growth opportunities and career development.
- Supportive work culture and training programs.
- Health and wellness benefits (if applicable).
Job Types: Full-time, Permanent, Fresher
Pay: From ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
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