Customer Support Executive

3 days ago

Gandhipuram Coimbatore Tamil Nadu, India THIRANZ TECH SOLUTIONS Full time

**Job Title**: Customer Support Executive

**Department**: Administration / Student Support council

**Reports To**: Centre Head / Operations Manager

**Roles and Responsibilities**:
**1. Customer Support & Student Interaction**
- Provide detailed information about training programs, schedules, fees, and enrollment procedures.
- Assist students with registration, onboarding, and post-enrollment support.
- Resolve complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain high levels of customer satisfaction through professional and courteous communication.

**2. Accounts Receivables Management**
- Maintain and update records of student fee payments in both CRM and financial sheets.
- Follow up regularly to ensure timely collection of receivables.
- Coordinate with the finance team to reconcile daily, weekly, and monthly collections.
- Prepare aging reports and highlight overdue accounts to management.
- Maintain proper documentation of receipts and share daily reports.

**3. CRM and Sheet Management**
- Accurately update student data, follow-up status, payment records, and course progress in the CRM system.
- Track leads and ensure timely follow-ups as per the CRM schedule.
- Use Google Sheets/Excel to maintain course tracking, batch schedules, and payment records.
- Create and manage structured databases for student feedback, attendance, and assessments.
- Ensure data accuracy and perform regular audits to prevent discrepancies.

**4. Coordination & Workflow Management**
- Coordinate with trainers to align student queries and class schedules.
- Work closely with the admin team to ensure smooth batch management and student communication.
- Generate regular reports from CRM and sheets for internal review.
- Assist in organizing orientation sessions, reviews, and other engagement activities.
- Maintain service-level agreements (SLAs) for student response and issue resolution.

**5. Other Responsibilities**
- Support marketing campaigns by following up on leads from digital campaigns and walk-ins.
- Participate in training and development activities to enhance customer handling and technical knowledge.
- Contribute to process improvements and suggest tools or automation where applicable.

**Key Skills Required**:

- Excellent communication and interpersonal skills.
- Working knowledge of CRM tools and Google Workspace (Sheets, Docs, Forms).
- Basic understanding of accounting/receivables processes.
- Strong attention to detail and organizational skills.
- Customer-first mindset with a proactive approach

Preferred: female

Qualifications: UG with experience / PG freshers

Strong communication

Experience: 1-4 years experiences required

contact:
+91 7810097967, +91 9524213943,

Pay: ₹14,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

Work Location: In person

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