deputy manager

9 hours ago

Noida, Uttar Pradesh, India MINDTEL GLOBAL Full time ₹ 20,00,000 - ₹ 25,00,000 per year

About The Opportunity
A fast-growing provider in customer experience and contact-center services with a strong technology backbone, serving global clients across 24x7 operations. We deliver high-quality, mission-critical support using modern HR systems and data-driven people practices to maximise operational performance.

Role
Deputy Manager — HR Business Partner (Night Shift) | On-site | India

Role & Responsibilities

  • Act as the primary HR Business Partner for assigned night-shift operations—drive people strategies that align with operational KPIs and business outcomes.
  • Lead employee relations and case management for night-shift teams, including investigations, disciplinary actions, and conflict resolution to ensure fair, timely outcomes.
  • Partner with operations and workforce planning to optimise rostering, shift coverage, capacity planning, and attrition-reduction initiatives for 24x7 service delivery.
  • Deliver performance management cycles: set objectives, coach managers on feedback and appraisals, and implement improvement plans.
  • Operate and maintain HRIS-driven processes for onboarding, offboarding, attendance, and data integrity; produce actionable people analytics for stakeholders.
  • Lead local compliance with labour laws, shift policies, and safety protocols; collaborate with L&D, C&B, and operations to implement people programs for retention and engagement.

Skills & Qualifications
Must-Have

  • Proven HRBP experience in night-shift or 24x7 operations
  • Hands-on experience with HRIS and people-data reporting
  • Strong knowledge of Indian labour laws and compliance
  • Demonstrable employee relations and performance-management experience

Preferred

  • Experience in contact centre, BPO, or high-volume operations
  • Certification in HR (SHRM/PHR) or advanced training in employment law

Benefits & Culture Highlights

  • Competitive night-shift differential and location-specific allowances
  • Career growth opportunities across HR functions in a fast-scaling operations environment
  • On-site role with clear ownership, measurable impact, and collaborative leadership exposure

Why Apply
This role suits pragmatic HR leaders who excel in high-velocity, shift-based environments and who want to influence operational performance through people-first strategies. You will own end-to-end HR delivery for night operations and partner closely with senior operations leaders to shape workforce outcomes.

Location:
On-site in India. Night-shift availability is required.

Skills: hris,24x7,operations,allowances,compliance,compensation & benefits,workforce planning,employee relations,advanced,performance management

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