Operations Executive

2 weeks ago

Pune, Maharashtra, India Vinsys It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

Training Operations & Client Support

  • Work closely with the Business Development (BD) team to provide timely support regarding trainer profiles, course content, duration, and commercials.
  • Interact with clients for agreements, NDAs, and operational clarifications when required.
  • Ensure all training materials, resources, and logistics (venue, equipment, technical setup) are ready before program commencement.
  • Manage participant registration, check-ins, attendance tracking, and facilitator support during sessions.
  • Collect participant feedback, evaluations, and satisfaction data, ensuring corrective actions on any dissatisfaction or improvement suggestions.

Process & Documentation

  • Maintain billing records and provide monthly/need-based reports to the BU head.
  • Handle purchase of vouchers for domestic and international clients.
  • Create exam links on the Vinsys Exam Portal and extract result reports.
  • Ensure timely collection of POs and accurate entry into the BPM system.
  • Monitor and ensure correctness of training schedule entries in the BPM system.

Vendor & Trainer Management

  • Manage new trainer empanelment and vendor registration processes.
  • Collect and verify necessary documents and details from new trainers/vendors.
  • Share trainer/vendor details promptly with the RM team for database updates.
  • Track timelines from initial communication to successful onboarding of trainers/vendors.

Finance & Invoicing

  • Monitor invoice submissions by trainers/vendors post-assignments and ensure accuracy.
  • Track invoice discrepancies, coordinate with accounts for corrections, and resolve issues within required timelines.
  • Ensure compliance with vendor registration formalities and maintain updated records.

Qualifications & Skills:

  • Graduate/Postgraduate in Business Administration, Operations, or related field.
  • 24 years of experience in operations, training coordination, or vendor management (preferably in the training/IT services industry).
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and ERP/CRM systems (BPM knowledge preferred).
  • Ability to multitask and handle pressure in a fast-paced environment.
  • Attention to detail with problem-solving orientation.

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