Field Operations Executive

2 days ago

Pune, Maharashtra, India NoBrokerHood Full time ₹ 9,00,000 - ₹ 12,00,000 per year

**Job Title : Field Operations Executive

Department : Operations

Fixed CTC : LPA + Variable

Company Description**

NoBrokerHood is a technologically advanced system designed to enhance security and convenience for gated societies. Launched in 2018 as a subsidiary of NoBroker, India's first prop-tech unicorn, NoBrokerHood has quickly captured 50% of the market, managing over 25,000 societies and securing the lives of more than 48 lakh families across the country. It provides comprehensive interfaces for Admins, Management Committee members, Guards, and Residents, and offers a range of services from home maintenance to property transactions. NoBrokerHood is known for its top-notch security certifications, including Level 1 PCI-DSS, GDPR, PDPB 2019 Guidelines, and ISO 27001 certifications.

Role Description

This is a full-time on-site role for a Field Operations Executive | B2C, located in Pune. The Field Operations Executive will oversee day-to-day field operations, managing field teams, ensuring smooth operations management, troubleshooting issues, and conducting analysis for operational improvements. The role requires maintaining effective communication with all stakeholders and ensuring the highest operational standards.

Key Responsibilities:
Maintain and sustain long-term relationships with every on-boarded apartment owner in the assigned territory.

Handle post-sales support and manage client escalations effectively.

Drive farming and up-selling initiatives by offering clients better plans and benefits.

Educate clients on new plans/offers launched by NoBrokerHood.

Ensure high client retention through timely renewals of subscriptions.

Grow the overall revenue portfolio by leveraging the referral matrix.

Desired Candidate Profile:
Should have 1 year of Experience in Field Operations/ Customer Support.

Excellent communication and interpersonal skills.

Proficiency in Hindi and English (knowledge of regional languages will be a plus).

Effective presentation and negotiation skills.

Strong hands-on experience in MS Office (Excel, Word, PowerPoint).

Should own a laptop with a stable internet connection.

Comfortable working on weekends (with a weekly off between Monday–Thursday).

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