Technical Writer

23 hours ago

Hyderabad, Telangana, India Zato Full time ₹ 9,00,000 - ₹ 12,00,000 per year

ZATO ORIGIN INDIA PVT. LTD.

Job Title: Technical Writer / Documentation Specialist

Location: Hyderabad, India

Department: Product / Engineering

Employment Type: Full-time

About Zato Origin India Pvt. Ltd.

Zato Origin India Pvt. Ltd. is the Indian extension of a New Zealand- and Australia-based technology company. Zato is an end-to-end compliance production platform for accounting firms, designed to simplify complex compliance workflows through automation and intelligent data management.

Job Summary

As a Technical Writer / Documentation Specialist, you will create and maintain clear, accurate, and user-friendly documentation for the Zato platform. You'll collaborate with product, engineering, and customer success teams to ensure all technical and end-user materials are comprehensive and consistent.

Key Responsibilities

  • Develop and maintain API and integration documentation (Xero, XPM, etc.)
  • Create user guides, manuals, and help articles for Zato modules
  • Produce internal engineering documents and deployment guides
  • Build and manage a searchable knowledge base and help center
  • Create onboarding and training materials for clients
  • Maintain changelogs, release notes, and version-specific updates
  • Ensure clarity, consistency, and adherence to documentation standards
  • Collect feedback to improve documentation quality
  • Create visual aids such as flowcharts, screenshots, and diagrams
  • Manage documentation versioning and updates

Qualifications and Skills

  • Bachelor's degree in English, Technical Communication, or Computer Science
  • 3+ years of technical writing experience (preferably SaaS products)
  • Strong writing, editing, and communication skills
  • Proficiency with Confluence, GitBook, ReadMe, or similar tools
  • Knowledge of Markdown, HTML, OpenAPI/Swagger
  • Understanding of software development and APIs
  • Experience in fintech/accounting products is an advantage

How to Apply

Send your resume to:

  • Subject line:
    Application for Technical Writer / Documentation Specialist — Hyderabad

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