Technical Writer
23 hours ago
ZATO ORIGIN INDIA PVT. LTD.
Job Title: Technical Writer / Documentation Specialist
Location: Hyderabad, India
Department: Product / Engineering
Employment Type: Full-time
About Zato Origin India Pvt. Ltd.
Zato Origin India Pvt. Ltd. is the Indian extension of a New Zealand- and Australia-based technology company. Zato is an end-to-end compliance production platform for accounting firms, designed to simplify complex compliance workflows through automation and intelligent data management.
Job Summary
As a Technical Writer / Documentation Specialist, you will create and maintain clear, accurate, and user-friendly documentation for the Zato platform. You'll collaborate with product, engineering, and customer success teams to ensure all technical and end-user materials are comprehensive and consistent.
Key Responsibilities
- Develop and maintain API and integration documentation (Xero, XPM, etc.)
- Create user guides, manuals, and help articles for Zato modules
- Produce internal engineering documents and deployment guides
- Build and manage a searchable knowledge base and help center
- Create onboarding and training materials for clients
- Maintain changelogs, release notes, and version-specific updates
- Ensure clarity, consistency, and adherence to documentation standards
- Collect feedback to improve documentation quality
- Create visual aids such as flowcharts, screenshots, and diagrams
- Manage documentation versioning and updates
Qualifications and Skills
- Bachelor's degree in English, Technical Communication, or Computer Science
- 3+ years of technical writing experience (preferably SaaS products)
- Strong writing, editing, and communication skills
- Proficiency with Confluence, GitBook, ReadMe, or similar tools
- Knowledge of Markdown, HTML, OpenAPI/Swagger
- Understanding of software development and APIs
- Experience in fintech/accounting products is an advantage
How to Apply
Send your resume to:
- Subject line:
Application for Technical Writer / Documentation Specialist — Hyderabad
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