
Technical Writer
2 days ago
Technical Writer
Department: Information Technology
Reports To: VP of IT & Data Management
Key Responsibilities
- Documentation Development:
Create, maintain, and update a comprehensive library of IT documentation
(user guides, technical standards, process documents, and knowledge base
articles).
Develop documentation templates and enforce style guidelines to ensure
consistency and quality.
- Collaboration & Research:
Work closely with IT staff and subject matter experts to gather and clarify
technical information.
Proactively track down details and ask the right questions to bridge gaps in
information.
- Editing & Quality Assurance:
Edit and proofread content to ensure clarity, accuracy, and adherence to
company standards.
Maintain version control and update documents in line with changes in
technology, procedures, and organizational needs.
- Support Knowledge Sharing:
Provide input on knowledge-sharing strategies and support training initiatives
through supplemental materials and instructional guides.
Manage multiple documentation projects simultaneously, ensuring timely
completion.
- Additional Duties:
Perform other related writing or editing tasks as assigned.
Qualifications
- Technical Proficiency:
Experience with document management systems, knowledge base platforms,
and common office productivity tools.
Strong writing and editing skills with a demonstrated ability to produce clear
and accurate technical documentation.
- IT Knowledge:
Foundational understanding of IT infrastructure, applications, and technical
terminology.
Familiarity with industry standards and frameworks (e.g., ISO, SOC) is a
strong plus.
- Organizational & Communication Skills:
Excellent organizational and project management skills.
Ability to work independently as well as collaboratively with cross-functional
teams.
Required Education and Experience
- Education:
Bachelors degree in Technical Communication, Computer Science,
Information Systems, Business Administration, or a related field (or equivalent
professional experience).
- Experience:
Minimum of 3 years as a technical writer, ideally within an IT or
technology-driven environment.
Other Job Requirements
- Ability to adapt to varying work schedules as needed.
- Frequent sitting, standing, walking, talking, and hearing; must be comfortable
operating a computer keyboard and reading diverse materials.
- Capability to carry and lift materials up to 10 lbs.
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