Application SPOC/Support Professional
6 days ago
We are seeking a proactive Application & Functional Support Engineer to provide application support, deployment, and maintenance for Java-based applications. The candidate will work in shifts (excluding night shifts) and provide technical and functional support to member banks, ensuring smooth operations of payment systems.
The role demands hands-on experience with Java stack applications, Linux environments, PostgreSQL databases, Apache web servers, and IBM WebSphere MQ Series, along with the ability to troubleshoot and resolve technical issues efficiently.
Key Responsibilities:
- Application Support & Maintenance:
- Deploy and maintain Java-based applications on Linux servers.
- Provide technical and functional support to member banks via phone and email.
- Monitor applications during Beginning of Day (BOD), intra-day, and End of Day (EOD) activities.
- Perform patch upgrades, web server installations, troubleshooting, and log analysis.
- Maintain production SOPs and deploy production releases.
- Investigate user queries through SQL database queries, application logs, and application flow issues.
- Coordinate with Network, Infrastructure, and System Administration teams for issue resolution.
Technical Competencies:
- Java, Spring Boot, Spring Framework, REST APIs, React JS
- Linux operating system administration
- PostgreSQL database management
- Apache web server deployment and maintenance
- IBM WebSphere MQ Series (server and client)
- Basic troubleshooting for Windows and Linux
- Understanding of ISO 20022 standards and payment systems (plus)
Functional Competencies:
- Banking / KYC support
- Member bank coordination and issue resolution
- Behavioral Competencies:
- Good team player and collaborative mindset
- Ability to work under pressure and in shifts
- Quick learner, ready to take ownership and learn new technologies
- Effective communication skills
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