Head of Application Support

2 days ago

Ahmedabad, Gujarat, India Adani Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Responsibilities

Key Accountabilities

1. Review and understand – Application Support Process and Implementation of it.

2. Co-Ordinate with different vendor and partners for nearly 100% Uptime.

3. Review and Manage SLA for Support Tickets and Governance with Vendor/Partner on Support Delivery

4. Support core application i.e Terminal Operating System along with Non-Core applications too.

5. Cyber Compliance of all Production Application – Alignment with BU Cyber Team and Group Cyber Team

6. Coordinate with IT Infrastructure and database associates for system availability

7. Manage Support Resources across Sites and Co-ordinate with local Site IT Heads

8. Schedule and Plan activities with dependencies - POA (Point/Plan of action with each vendor and business)

9. High Level Reports and Documentation – UAT Support – Release Management – Application Life Management

Qualifications

Experience & Educational Requirements

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required) § Bachelor's Degree in Engineering, Information Systems, Computer Science, or related field from a premier institute § Project Management certification (e.g. PMP) is a plus

RELEVANT EXPERIENCE:

(no. of years of technical, § 15+ years of experience in Application Support § 7+ years of IT leadership where ability to manage large scale IT portfolio is clearly demonstrated

functional, and/or leadership experience or specific exposure required) § Prior experience in Ports & Logistics IT systems and applications is preferable. § Audit exposure or any certification is preferred. § Support or manage 24/7 roster is required.

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