Customer Support Executive

6 hours ago

Chennai, Tamil Nadu, India GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

RESPONSIBILITIES:

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.

Track and maintain customer accounts by recording account information.

Escalates to Customer Support Lead as needed.

Escalate production or data callouts to the management team to quickly resolve any ordering issues customers may face

Respond to customer inquiries via phone, email, answering inbound calls from customers

Actively listening to their inquiries and concerns and resolve customer complaints and issues in a professional manner

Providing information about products or services and guidance

Document and update customer records based on interactions

Follow up with customers to ensure their issues are resolved

Collaborate with the team to improve customer service procedures

Identify and escalate complex issues to the appropriate department

Maintain a positive and empathetic attitude toward customers

Stay updated on product knowledge and company policies

Ensuring customer satisfaction by delivering prompt and professional support

Contributes to team effort by accomplishing related results as needed.

Requirements

POSITION TYPE/REQUIRED HOURS OF WORK:

Full-time

Office Time 7:00 PM to 4:00 AM IST

QUALIFICATIONS:

Any level of higher education.

4 to 6 years of experience in International BPO (Voice)

Excellent communication and interpersonal skills

Proficient in order processing systems, spreadsheets, and word processing software.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members.

Ability to solve practical problems in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

Must speak, read, write, and understand the primary language(s) used in the workplace. The primary language is English.

Proven experience as a customer service representative or similar role

Ability to handle stressful situations and diffuse upset customers

Proficient in using customer service software and CRM tools

Strong problem-solving skills, Critical thinking, making decision independently

Ability to multitask and manage time effectively

Attention to detail and accuracy

Ability to work in night shifts

Basics knowledge of Logistics, invoicing.

Basics knowledge in retail business, Barcode or printing business is a plus.

  • Customer support executive

    3 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,33,000 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...

  • Customer support

    2 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...

  • Customer support

    2 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 18,000 per year

    *Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,...

  • Customer support

    4 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,000 - ₹ 1,32,000 per year

    Job Description Customer Support ExecutiveCompany: ICCS (Client: Tamil Nadu Electricity Board TNEB)Location: Minnagam Building, Mount Road, ChennaiLanguage Requirement: Tamil (Fluency Mandatory)EligibilityQualification: Any Degree or Diploma (No arrears allowed)Language: Tamil fluency required (spoken & written)Experience: Freshers and experienced candidates...

  • Customer Support Executive

    4 days ago

    Chennai, Tamil Nadu, India Printrove Products Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionPrintrove Products Pvt Ltd helps artists and designers reach their audience through everyday products. As a white labelled print-on-demand drop shipping solution, Printrove supports artists, designers, and eCommerce entrepreneurs by printing, packing, and shipping customized merchandise on demand. Our services include printing and drop...

  • Customer Support Executive

    55 minutes ago

    Chennai, Tamil Nadu, India Shriram Fortune Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionShriram Fortune is the specialized wealth management division of the Shriram Group. Our mission is to provide tailored financial solutions for High and Ultra-High Net Worth individuals. We prioritize understanding our clients' financial landscapes to uncover opportunities and navigate risks. Our team of seasoned wealth managers is...

  • Customer Support Executive

    2 days ago

    Chennai, Tamil Nadu, India FE fundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.As an experienced Customer Support Executive you will be responsible for effective and efficient handling of customer support service offered through calls,...

  • Customer Support Executive

    2 days ago

    Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.As an experienced Customer Support Executive you will be responsible for effective and efficient handling of customer support service offered through calls,...

  • Customer Care

    4 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 84,000 - ₹ 1,80,000 per year

    Company: ICCS (TNCM)Job Type: Full-timeSalary Package:- CTC: 13,300- Take-home salary: 11,300Shift Timings:- 10:00 AM to 6:00 PM- 2:00 PM to 10:00 PM (flexible shifts)Qualification:- Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support Executive, you will be responsible for handling...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Shakuniya Solutions Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    𝗛𝗶𝗿𝗶𝗻𝗴: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 – 𝗖𝗵𝗲𝗻𝗻𝗮𝗶 (𝗪𝗙𝗢, 𝟲 𝗗𝗮𝘆𝘀)Shakuniya Solutions is looking for a Customer Support Executive to join our team𝗔𝗯𝗼𝘂𝘁 𝗨𝘀:We provide end-to-end SaaS solutions across Live...