Hiring ATL/TL

ans Greetings from Healthrecon Connect

We are hiring for the following position in India.

Job Title: ATL/TL - Post Onboarding Audit

Department: Client Onboarding & Credentialing

Reports To: Senior Manager Client Onboarding & Credentialing

Shift: US Shift or Straddle Shift

Role & responsibilities

The Post Onboarding Auditor plays a crucial role in ensuring the accuracy, completeness, and seamless transition of newly onboarded clients into Operations. This position is responsible for conducting detailed post-onboarding audits for clients within 90 days of handover, validating data integrity, compliance with onboarding protocols, and operational readiness. The ideal candidate will possess exceptional attention to detail, strong analytical skills, and a solid understanding of U.S. healthcare revenue cycle management (RCM).

Key Responsibilities

• Perform comprehensive post-onboarding audits for clients transitioned to Operations within the past 90 days.
• Verify that all client setup componentsincluding payer enrolments, EDI/EFT configurations, provider credentials, and practice management system setupsare accurate and fully functional.
• Review onboarding documentation, workflows, and communication trails to ensure adherence to standard operating procedures (SOPs).
• Identify process gaps, inconsistencies, or compliance issues and escalate them for corrective actions.
• Validate that all client-specific configurations (fee schedules, insurance mappings, clearinghouse connections, etc.) are properly integrated and tested.
• Collaborate closely with the Client Onboarding, Credentialing, Operations, and IT teams to address audit findings and ensure timely resolution.
• Track and report audit outcomes, trends, and recurring issues to support continuous process improvement.
• Ensure that all audit records are accurately maintained and updated within internal audit logs and reporting systems.
• Participate in calibration sessions and feedback discussions to standardize audit quality and maintain consistency across auditors.
• Provide recommendations for process improvements and contribute to SOP updates based on audit insights.

Key Performance Indicators (KPIs)

• Accuracy rate of audits conducted
• Timeliness of audit completion (within defined turnaround time)
• Percentage of findings resolved before the 90-day post-onboarding period
• Quality of documentation and reporting
• Contribution to process improvement initiatives

Preferred candidate profile :

Qualifications and Experience:

• Bachelors degree preferred (Healthcare Administration, Business, Accounting, or related field) Inconsequential
• Minimum 23 years of experience in U.S. healthcare revenue cycle management (end-to-end knowledge preferred) A must
• Experience in client account management, client onboarding, credentialing, or quality auditing is highly desirable A must
• Strong understanding of payer enrolment processes, EDI/EFT setup, claim workflows, and practice management systems.

Proficiency with Microsoft Excel, audit tools, and workflow management systems

Skills and Competencies

• Exceptional attention to detail and accuracy.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple audits simultaneously.
• High integrity, confidentiality, and professionalism.

Collaborative mindset with the ability to work effectively across teams

Job Title: Team Lead Client Onboarding

Reports To: Senior Manager Client Onboarding

Department: Client Onboarding & Credentialing Department

Location: Sri Lanka/India/Philippines

Job Type: Full-time

Job Summary:

The Team Lead Client Onboarding oversees the seamless integration of new clients into the organization, ensuring alignment with company goals, objectives, and values. This role is responsible for managing the end-to-end onboarding process, driving team performance, fostering collaboration, and maintaining compliance with industry standards. Acting as a primary point of contact for clients, the Team Lead ensures the highest levels of client satisfaction, process efficiency, and team effectiveness.

Key Responsibilities:

Client Management:

• Oversee and manage the end-to-end onboarding process for new clients, ensuring adherence to timelines, quality standards, and client requirements.
• Serve as the primary point of contact for clients during the onboarding process, ensuring their needs are met with a high level of satisfaction.
• Manage and monitor all client onboarding KPIs, ensuring consistency and accuracy in reporting.
• Conduct regular client meetings, internal team meetings, and escalate potential challenges promptly to senior management.
• Foster positive relationships with clients, understanding their needs, addressing concerns, and providing exceptional service to enhance client satisfaction and retention.
• Audit onboarding processes and identify opportunities for continuous improvement and alignment with client needs.
• Ensure all client related queries are resolved within the given TAT and be overall accountable for the assigned account.
• Ensure accurate SLA setup in systems and audit SLA performance metrics during the onboarding phase.
• Conduct post-onboarding reviews to measure client satisfaction (CSS) and address any gaps identified.
• Monitor the first 90 days post-onboarding for process adherence, SLA compliance, and overall client satisfaction to ensure retention.

Project Management:

• Define and track onboarding milestones (kick-off, process mapping, go-live) with a 95% on-time delivery rate.
• Plan, manage, and execute full-cycle onboarding projects, from initiation to completion, meeting set timelines and milestones.
• Adapt to changing project requirements and handle scope creep effectively.
• Identify potential risks and implement mitigation strategies to ensure the smooth execution of onboarding activities.
• Collaborate with cross-functional teams, such as sales, operations, and IT, to ensure seamless coordination and communication throughout the onboarding process.
• Conduct a comprehensive handoff meeting post-onboarding, including SLA reports, open items, and stabilization plans.
• Lead the creation of As-Is and To-Be process workflows for the client, ensuring seamless integration into operations.
• Use standardized onboarding checklists to track every step, ensuring 100% coverage of tasks for each client.
• Develop and implement a stabilization roadmap for the first 90 days post-onboarding, covering SLAs, issue management, and team readiness.

Team Leadership:

• Mentor and support team members, conducting one-on-one sessions and fostering an environment of growth and learning.
• Drive engagement by aligning team goals with company values and contributing to organizational culture initiatives.
• Ensure team compliance with organizational policies, processes, and quality standards, including HIPAA protocols.
• Monitor team performance, conduct regular performance evaluations, provide constructive feedback, and implement performance improvement plans when necessary.
• Identify training needs and provide ongoing coaching, mentoring, and development opportunities to team members to enhance their skills and knowledge in client onboarding processes and healthcare RCM practices.
• Assign onboarding tasks and responsibilities to team members, ensuring a balanced workload and efficient utilization of resources.

Process Excellence:

• Maintain accurate and up-to-date documentation (SOP) of onboarding activities, including client specifications, project status, and key milestones, and provide regular reports to management on team performance and project progress.
• Continuously assess and enhance onboarding processes, identifying areas for improvement, implementing best practices, and streamlining workflows to optimize efficiency and effectiveness.
• Contribute to continuous improvement and standardization of onboarding processes using internal solutions and frameworks.
• Ensure compliance with all relevant healthcare regulations, such as HIPAA (Health Insurance Portability and Accountability Act), ISO standards and other industry-specific requirements during the onboarding process.

Qualifications:

Education and Experience:

• Bachelors degree in business administration, project management, or a related field.
• Minimum of 3+ years of experience in client onboarding, project management, or transition management.
• Proven track record in managing end-to-end client onboarding projects, preferably in healthcare or RCM industries.

Skills:

• Strong project management skills, including the ability to create detailed plans, timelines, and handle multiple priorities.
• Excellent communication and coordination abilities to work effectively with clients, stakeholders, and cross-functional teams.
• Analytical mindset with the ability to identify and resolve potential issues proactively.
• Proficiency in organizational tools and BI platforms (e.g., Tableau) to streamline processes and reporting.
• Adequate knowledge in US Healthcare industry and Medical Revenue Cycle Management processes.

Key Responsibilities:

Client Management:

• Oversee and manage the end-to-end onboarding process for new clients, ensuring adherence to timelines, quality standards, and client requirements.
• Serve as the primary point of contact for clients during the onboarding process, ensuring their needs are met with a high level of satisfaction.
• Manage and monitor all client onboarding KPIs, ensuring consistency and accuracy in reporting.
• Conduct regular client meetings, internal team meetings, and escalate potential challenges promptly to senior management.
• Foster positive relationships with clients, understanding their needs, addressing concerns, and providing exceptional service to enhance client satisfaction and retention.
• Audit onboarding processes and identify opportunities for continuous improvement and alignment with client needs.
• Ensure all client related queries are resolved within the given TAT and be overall accountable for the assigned account.
• Ensure accurate SLA setup in systems and audit SLA performance metrics during the onboarding phase.
• Conduct post-onboarding reviews to measure client satisfaction (CSS) and address any gaps identified.
• Monitor the first 90 days post-onboarding for process adherence, SLA compliance, and overall client satisfaction to ensure retention.

Project Management:

• Define and track onboarding milestones (kick-off, process mapping, go-live) with a 95% on-time delivery rate.
• Plan, manage, and execute full-cycle onboarding projects, from initiation to completion, meeting set timelines and milestones.
• Adapt to changing project requirements and handle scope creep effectively.
• Identify potential risks and implement mitigation strategies to ensure the smooth execution of onboarding activities.
• Collaborate with cross-functional teams, such as sales, operations, and IT, to ensure seamless coordination and communication throughout the onboarding process.
• Conduct a comprehensive handoff meeting post-onboarding, including SLA reports, open items, and stabilization plans.
• Lead the creation of As-Is and To-Be process workflows for the client, ensuring seamless integration into operations.
• Use standardized onboarding checklists to track every step, ensuring 100% coverage of tasks for each client.
• Develop and implement a stabilization roadmap for the first 90 days post-onboarding, covering SLAs, issue management, and team readiness.

Team Leadership:

• Mentor and support team members, conducting one-on-one sessions and fostering an environment of growth and learning.
• Drive engagement by aligning team goals with company values and contributing to organizational culture initiatives.
• Ensure team compliance with organizational policies, processes, and quality standards, including HIPAA protocols.
• Monitor team performance, conduct regular performance evaluations, provide constructive feedback, and implement performance improvement plans when necessary.
• Identify training needs and provide ongoing coaching, mentoring, and development opportunities to team members to enhance their skills and knowledge in client onboarding processes and healthcare RCM practices.
• Assign onboarding tasks and responsibilities to team members, ensuring a balanced workload and efficient utilization of resources.

Process Excellence:

• Maintain accurate and up-to-date documentation (SOP) of onboarding activities, including client specifications, project status, and key milestones, and provide regular reports to management on team performance and project progress.
• Continuously assess and enhance onboarding processes, identifying areas for improvement, implementing best practices, and streamlining workflows to optimize efficiency and effectiveness.
• Contribute to continuous improvement and standardization of onboarding processes using internal solutions and frameworks.
• Ensure compliance with all relevant healthcare regulations, such as HIPAA (Health Insurance Portability and Accountability Act), ISO standards and other industry-specific requirements during the onboarding process.

Qualifications:

Education and Experience:

• Bachelors degree in business administration, project management, or a related field.
• Minimum of 3+ years of experience in client onboarding, project management, or transition management.
• Proven track record in managing end-to-end client onboarding projects, preferably in healthcare or RCM industries.

Skills:

• Strong project management skills, including the ability to create detailed plans, timelines, and handle multiple priorities.
• Excellent communication and coordination abilities to work effectively with clients, stakeholders, and cross-functional teams.
• Analytical mindset with the ability to identify and resolve potential issues proactively.
• Proficiency in organizational tools and BI platforms (e.g., Tableau) to streamline processes and reporting.
• Adequate knowledge in US Healthcare industry and Medical Revenue Cycle Management processes.

Behavioral Competencies:

• Adaptability to dynamic client requirements and priorities.
• Leadership and collaboration across multiple departments.
• Commitment to excellence and continuous improvement.
• Ability to perform under pressure and manage tight deadlines effectively.
• Adaptability to dynamic client requirements and priorities.
• Leadership and collaboration across multiple departments.
• Commitment to excellence and continuous improvement.
• Ability to perform under pressure and manage tight deadlines effectively.

Interested candidates kindly apply or send us your udpated resume to

Regards,

Team - HR