Customer Service Associate
2 weeks ago
About the Role:
We are looking for a motivated and customer-focused individual to join our team as a Customer Service Associate / Sales Executive. The ideal candidate will be responsible for handling customer queries, building strong client relationships, and driving sales through excellent service and communication.
Key Responsibilities:
- Assist customers with inquiries via phone, email, or in person.
- Maintain a positive and professional attitude to ensure customer satisfaction.
- Identify customer needs and recommend appropriate products/services.
- Achieve sales targets through upselling and cross-selling.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the sales and support team to meet business goals.
Requirements:
- Minimum qualification: 12th pass/Graduate
- Strong communication and interpersonal skills.
- Basic computer knowledge (MS Office, email handling, CRM tools).
- Ability to work in a team and meet deadlines.
- Prior experience in customer service or sales will be an advantage (fresher may also apply).
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Work Location: In person
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