Retail Sales Associate

**Job Title**: Retail Sales

**Experience**: 0 to 1 Year

**Education**: 10th Class

**Salary Range**: Up to 40,000 INR

**Location**: Kinshasa, Democratic Republic of Congo, Africa

**Job Summary**:
The Retail Sales Manager is responsible for leading all store operations, including maximizing sales performance, managing inventory, maintaining visual merchandising standards, and developing a high-performing sales team. This role requires a dynamic leader who can drive results, ensure exceptional customer satisfaction, and maintain operational excellence.

**Key Responsibilities**:
**1. Sales and Revenue Generation**:
Develop and implement effective sales strategies to meet and exceed daily, weekly, and monthly sales goals and KPIs (Key Performance Indicators).

Analyze sales data and trends to forecast future performance and identify opportunities for growth.

Monitor competitor activity and market conditions to adjust sales tactics as needed.

Drive loyalty program enrollment and promote add-on services or products (e.g., warranties, accessories).

**2. Team Leadership and Development**:
Recruit, onboard, train, and mentor the sales team to ensure they are knowledgeable, motivated, and customer-focused.

Conduct regular coaching sessions, performance reviews, and disciplinary actions as necessary.

Create and manage employee schedules to ensure optimal staffing levels during peak hours.

Foster a positive, energetic, and goal-oriented work environment.

**3. Customer Experience Management**:
Set the standard for exceptional customer service by personally engaging with customers and resolving complex issues promptly and effectively.

Ensure the sales floor is constantly staffed and that all customers receive prompt, knowledgeable assistance.

Gather customer feedback to continuously improve service delivery.

**4. Operations and Merchandising**:
Oversee all daily operations, including opening and closing procedures, cash handling, and bank deposits.

Manage inventory levels, conduct regular stock counts, and minimize shrink (loss).

Ensure the store maintains high standards of cleanliness, safety, and visual merchandising in line with brand guidelines.

Ensure compliance with all company policies and procedures, including security and workplace safety regulations.

**Qualifications Required**:
Proven experience (typically 1+ years) in a retail sales management or supervisory role.

Demonstrated ability to meet and exceed sales targets.

Strong leadership, communication, and interpersonal skills.

Flexibility to work varied hours, including evenings, weekends, and holidays.

**Preferred**:
10th Pass

Experience managing teams of 5+ employees.

Knowledge of consumer electronics, apparel, cosmetics.

Skills and Competencies

Goal-Oriented and Results-Driven

Exceptional Problem-Solving Skills

Strong Organizational and Time Management Abilities

Conflict Resolution and Team Motivation

**How to Apply**:
Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided