
Assistant Manager
5 days ago
Job Title: IT Administrator / IT Infrastructure Specialist
Location: Pune Head Office
Key Responsibilities:
- Maintain essential IT operations including operating systems, security tools, applications, servers, email systems (O365), laptops, desktops, firewalls, CCTV, leased line, software, hardware, and Veeam backup solution.
- Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace.
- Ensure reliable IT infrastructure and networking thats consistently available and running smoothly.
- Partner with internal teams and external vendors to communicate project status, activities, and key achievements.
- Troubleshoot hardware/software issues by running diagnostics, documenting problems and resolutions, prioritizing issues, and assessing their impact.
- Perform or delegate regular backup operations and implement robust processes for data protection, disaster recovery, and failover procedures.
- Ensure data security, capacity management, and storage planning.
- Maintain IT asset register and user compliance records with up-to-date status.
- Track billing and payments of IT service providers to avoid service disruptions.
- Provide remote IT support to users across multiple locations from Pune Head Office.
- Manage high-severity and high-priority IT incidents, including communication with directors.
- Expertise in EPABX (Matrix) system management.
Key Skills Required:
- Strong knowledge of systems and networking software, hardware, and networking protocols.
- Hands-on experience with IT infrastructure management, troubleshooting, and security tools.
- Knowledge of O365, firewalls, CCTV, leased line, and Veeam backup solutions.
- Strong vendor and service provider management skills.
- Excellent communication and problem-solving abilities.
Preferred Candidate:
- Based in Pune with the ability to provide remote IT support across multiple locations.
- Proactive, detail-oriented, and able to manage critical IT incidents effectively.
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