Sales Services

JOB DESCRIPTION

JOB TITLE: ENGINEER/ Sr Engineer / Sr. Technician - SERVICES

DEPARTMENT: Services Division

REPORTING TO: Deputy Manager/Asst Manager / Sr Engineer- Services

REPORTEES: NIL

SPAN OF CONTROL: NIL

JOB SUMMARY

Incumbent for the position should be service-oriented professional with 2-3

years of experience as key personnel from a support services domain to

provide customer support to sites assigned for door installation and

maintenance service to our customers.

The aspirant is expected to work towards ensuring quality service,

installation to improving equipment safety and performance as well as

promoting constant and proactive support, maintenance and service.

Escalate issues timely without any lag at his end.

KEY DUTIES & RESPONSIBILITIES

• Aspirant will be SPOC to all teams working at site assigned providing

support, guidance, training in line with company expectations without

any compromise on product quality.

• Incumbent should be able to support team at sites responsible for

installation, service, maintenance works on customer sites assigned.

• Incumbent should be able to read manuals, drawings and troubleshoot

the problems at site pertaining to the product installed and should be

able to escalate to next level in the region if he is unable to resolve the

issue.

• Aspirants job would entail coordination with vendors, service providers

and site teams and be proactive at site allocated and report regularly

on daily, weekly along with MIS reports as desired at the region.

• Incumbent should be open to continuously upgrade his knowledge of

self and team with him through reading manuals & interacting with

technical team and seniors and be abreast with client needs.

ADDITIONAL RESPONSIBILITIES

• Ability to handle customer queries at site/region assigned on the

technical issues from time to time.

CAREER OPPORTUNITIES/ GROWTH

Will have opportunity to be part of SHPL on regular rolls.

FUNCTIONAL COMPETENCIES

• Candidate must have 2-3 Years of experience in similar experience in a

service domain handling a technical job with knowledge of Electronic

devices which work automatically (preferably servicing of industrial

doors, Stabilizers / UPS or other electronic / automated industry).

• Incumbent worked in an Installation & Services department in

customer support area with a strong service potential will be preferred.

• Willing to stay at near site assigned and travel within varied sites

allocated for servicing the customers.

• Proficiency in MS office i.e. Word, PowerPoint and Excel.

BEHAVIOURAL COMPETENCIES

• Ability to work independently with minimal supervision

• Willing to work hands on

• Ability to handle work pressure

• Proactive

• Team Player

• Good communication Skills (written / verbal)

• Good at Managing teams and get work moving

• Self Initiative & good at decision making

• Lead a team and train them.

• Open for travelling to various sites/Project locations assigned pan

India on need basis from time to time.

AGE: Below 30 years (preferably bachelor)

QUALIFICATION:

DME/DCE/DECE/ ITI fitter ( with 5-6 Years of similar field experience) or

BE / B.Tech Preferably with Mechanical / EEE / ECE ( 2-3 Yrs Exp)

EXPERIENCE & INDUSTRY:: (Total yrs of experience)

• Incumbent should be having 2-3 years of experience as key service

personnel from a services domain who has worked in client servicing

for large infrastructure clients at varied project sites in large Project or

customer support domain or from a door industry in sales services,

Elevator industry or UPS / Stabilizer field service or automation panels

and other automation devices industry.

• Preference would be given for Engineers with Mechanical / Civil

Electrical / Electronic background.