Account Manager

22 hours ago

Mumbai Metropolitan Region, India JLL Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description: Account Director - Facility Management (Banking Client)

Key Responsibilities

Client Relationship Management

  • Serve as the primary point of contact for assigned banking client accounts
  • Build and maintain strong C-level relationships with client stakeholders
  • Conduct regular client meetings, business reviews, and strategic planning sessions
  • Ensure exceptional client satisfaction and retention

Service Delivery Management

  • Oversee end-to-end facility management services including Hard services (HVAC, electrical, plumbing, fire safety) Soft services (cleaning, security, catering, landscaping) Space planning and workplace optimization Energy management and sustainability initiatives
  • Monitor service level agreements (SLAs) and KPI performance
  • Lead incident resolution and crisis management

Business Development

  • Identify opportunities for service expansion and contract growth
  • Develop and present proposals for additional services
  • Collaborate with sales teams to secure new business opportunities
  • Conduct market analysis and competitor benchmarking

Financial Management

  • Manage P&L responsibility for assigned accounts
  • Develop and monitor budgets, forecasts, and financial reports
  • Optimize cost efficiencies while maintaining service quality
  • Process invoicing and manage contract negotiations

Compliance & Risk Management

  • Ensure compliance with banking industry regulations and security requirements
  • Maintain knowledge of financial services compliance standards
  • Implement risk mitigation strategies
  • Coordinate vendor management and due diligence processes

Required Qualifications
Education & Experience

  • Bachelor's degree in Business, Engineering, or related field
  • 5-8 years of experience in facility management or account management
  • 3+ years of experience serving financial services/banking clients preferred

Technical Skills

  • Strong knowledge of integrated facility management services
  • Understanding of banking operations and regulatory environment

Core Competencies

  • Exceptional client relationship management skills
  • Strong business acumen and financial analysis capabilities
  • Excellent communication and presentation skills
  • Problem-solving and crisis management expertise
  • Project management capabilities
  • Team leadership and vendor management experience

Preferred Qualifications

  • MBA or relevant professional certifications (CFM, FMP, PMP)
  • Experience with workplace transformation and change management
  • Knowledge of sustainability and ESG initiatives

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