Client Relationship Officer

4 days ago

Bengaluru, Karnataka, India M & M Fit Private Limited Full time

About Us:

The Marriage Fit is a fast-growing organization working at the intersection of psychology, education, and technology. We provide transformative relationship and learning solutions, combining professional expertise with innovative delivery methods.

Role Overview:

We are seeking a motivated and detail-oriented Client Support Officer with over 2+ years of experience to join our team. This role primarily involves managing client inquiries, maintaining accurate records of all interactions, and efficiently scheduling appointments and follow-ups.

You will play a pivotal role in fostering strategic collaborations, driving sectoral engagement, and ensuring high-value outcomes for our clients and partners.

Key Responsibilities:

  • Reach out to potential clients to provide information, answer questions, and generate interest in our couple counselling and child counselling.
  • Clearly explain counseling options, session formats, and pricing to interested individuals.
  • Assist clients in scheduling counseling sessions and booking appointments with therapists.
  • Build rapport and engage people through warm, empathetic, and professional conversations.
  • Encourage individuals to take the next step, such as joining a webinar or booking a consultation.
  • Follow up with registered webinar participants via calls, WhatsApp, and email.
  • Accurately update and maintain records in the CRM system.
  • Coordinate appointments and follow-ups to ensure a smooth and positive experience for clients.
  • Address client concerns promptly and provide clear, helpful information about our counselling options.
  • Help develop meaningful, long-term relationships with clients.

Qualifications:

  • Bachelor's degree in any discipline
  • B.Sc. degree will be an advantage
  • Strong communication, presentation, convincing, and negotiation skills
  • Proven ability to build networks and maintain professional relationships across sectors
  • Strategic mindset with strong execution capabilities and problem-solving skills
  • Excellent organisational skills, with keen attention to detail and adherence to timelines

What We Offer:

  • Direct exposure to business development, sectoral partnerships, and strategic collaborations
  • Fast-track growth into leadership and senior management roles
  • Startup environment with high ownership, autonomy, and hands-on learning
  • Opportunity to contribute to a transformative mission at the intersection of psychology, education, and technology

Work Timings:

  • 10:00 AM – 7:00 PM, Monday to Saturday
  • One Sunday per month will be a working day, with a compensatory day off provided on the following day.
  • Work from Office (HSR Layout, Bangalore)

Employment Type: Full-time | On-site | Bangalore (HSR Layout)

Pay:

  • 20,000-35,000 (based on the experience and interview performances)

Location:

  • Bengaluru, Karnataka (reliable commute or relocation before joining required)

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Application Question(s):

  • Female

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer acquisition: 2 years (Preferred)
  • Customer relationship management: 2 years (Preferred)
  • Customer retention: 2 years (Preferred)

Work Location: In person

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