Customer Relationship Executive
1 week ago
Location:
Whitefield, Bangalore
Experience:
1-2 years
Working Days:
5 days
Work Mode:
On-site
Key Responsibilities :
- Develop and maintain strong,
long-term relationships with key clients. - Act as the main point of contact for
assigned accounts, handling all client
communications and needs.
- Understand customer requirements and business objectives to
provide relevant
solutions and services.
- Coordinate with internal departments
(sales, operations, finance, technical support)
to ensure smooth execution of client requests and deliverables.
- Monitor account performance, resolve issues, and ensure
timely delivery of
products/services.
- Prepare regular reports on
client activity, sales performance, and market trends. - Identify opportunities to grow business within existing accounts and assist in
upselling or cross-selling efforts.
- Assist in the
development and implementation of strategic account plans. - Ensure high levels of customer satisfaction and retention.
- Handle
client escalations professionally and ensure resolution.
Qualifications:
- Bachelor's degree in
Business Administration, Marketing, or related field. - Proven experience in
client relationship management or account handling (2-4 years preferred). - Excellent
communication and interpersonal skills. - Strong organisational and problem-solving abilities.
- Customer-focused mindset with a proactive approach.
- Ability to work independently and as part of a team.
- Proficient in MS Office (Excel, Word, PowerPoint);
CRM experience is a plus.
Key Competencies:
- Relationship Management
- Communication and Negotiation
- Strategic Thinking
- Time Management
- Sales and Customer Service
- Problem Solving
Working Conditions:
• Full-time position
•
Office-based with occasional client visits
• May require travel depending on account location
Interested candidates can send their updated resumes to
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