Business & IT Manager

Company Description

Incepted in 1955 by Mr. Madhavrao Baburao Ashtekar, MB Ashtekar Jewellers carries a rich lineage of family jewellers known for craftsmanship and timeless aesthetics. We adapt to new-age customers while maintaining our traditional values rooted in experience, goodwill, trust, and emotions cultivated over 80 years. Our karigars skillfully recreate intricate moments of love, instilling value and trust in each piece we create. We are committed to building enduring relationships with our buyers through our artful creations.

We are located across 4 locations in Pune with three stores and one head office.

Role Overview

This role requires a business-focused and technically capable individual who will manage and grow the company's digital business ecosystem. The person will directly coordinate with our mobile app vendor (Instalaxmi) and ensure smooth functioning of all online customer transactions, app-based sales journeys, and digital customer engagement.

Additionally, the individual will be responsible for monitoring and managing enterprise systems, including Acme ERP, Zoho tools, and internal IT infrastructure, while coordinating with external technical vendors for troubleshooting and system improvements.

This is not just an admin role — it is a core business operations and digital growth role.

Key Responsibilities

1. Digital & Mobile App Business Ownership

2. Act as the primary business coordinator with the Instalaxmi mobile app vendor.

3. Oversee end-to-end app business workflows, including onboarding, SIP collections, redemption processes, pricing updates & product listing.
4. Ensure smooth customer journeys on the app, resolving issues quickly.
5. Track and analyse app-based sales, engagement, redemption & revenue trends.
6. Plan and coordinate marketing, festive campaigns, and promotional activities on the app.

7. Maintain app UI content — banners, creatives, product categories, QR-based flows.

8. ERP & Software Systems Management

9. Monitor Acme ERP for transactions, inventory sync, reports and store operations.

10. Manage & maintain Zoho systems: Zoho People, Zoho Mail, Zoho Accounts access & licenses.
11. Coordinate with Zoho support for customizations, fixes, and new workflows.

12. Ensure system accuracy, timely updates, and process compliance across stores.

13. Business Reporting & Data Analytics

14. Prepare weekly & monthly reports for Instalaxmi, App Sales & Store Support Programs.

15. Share insights on customer trends, product demand, redemption patterns & conversions.

16. Support management in decision-making through structured data reports.

17. IT Hardware & Infrastructure Coordination

18. Coordinate with IT / Hardware vendors for network issues, printer/scanner setup, router maintenance, kiosk setup, and new store installations.

19. Provide first-level troubleshooting on:
20. Internet connectivity
21. System login / email configuration
22. App / ERP access issues

23. Maintain asset & device inventory across stores.

24. Inter-Department Coordination

25. Work closely with Store Managers, Accounts, Marketing, HR & Vendors.

26. Train store teams on new app updates, kiosk operations, CRM scripts & lead follow-up process.
27. Represent the brand at SGS kiosks, on-ground events & digital integration projects.

Skills & Competencies Required

• Strong analytical & business understanding.
• Technical comfort with dashboards, ERPs, APIs, admin panels, troubleshooting.
• Proficiency in Excel / Google Sheets.
• Excellent communication in Marathi, Hindi & English.
• Ability to manage vendors and handle cross-department alignment.
• Problem-solving mindset with ownership and execution discipline.

Preferred Experience & Qualifications

• Bachelor's degree in Business, Computer Applications, Engineering, Commerce, or similar.
• Preferably 2–4 years of experience in App Operations / ERP Management / IT Coordination / Business Operations. Freshers can also apply.
• Prior experience in Retail, Jewellery, Fintech, CRM or SaaS environments is a strong plus.

What This Role Offers

• Ownership of a high-impact digital business channel.
• Opportunity to work at the intersection of technology + business + customer experience.
• Strong learning & growth exposure across retail operations and digital ecosystems.
• A core role in a rapidly expanding regional jewellery brand.

Salary:

4.8 LPA to 6.0 LPA

Location:

Kasba Peth, Pune, Maharashtra