Relationship Manager

1 week ago

Chennai Mumbai Pune, India 0a9b1dc0-e43c-4bde-b6fc-bb00a58113a0 Full time ₹ 4,50,000 - ₹ 9,00,000 per year
  1. Sales Growth

    Achieve sales targets through the following actions:

    • Drive pipeline funnel to achieve book size and market share.

    • Monitor local market trends and competitive offerings, identifying opportunities for business

    expansion in the region.

    • Ensure minimal client attrition through strong client engagement activities.

    • Regularly engage with investment bankers, chartered accountants, and brokers to source new

    business.

    • Raise escalation on delinquent cases/potential NPAs and closely monitor these through the team for

    collection dues.

    • Track key accounts in the portfolio for business health and early warning signs of NPAs.
  2. Client Acquisition & Relationship Management

    • Acquisition of new clients by identifying potential leads and conversion strategies.

    • Increase area business volume through strong cross-selling initiatives and innovative product

    offerings.

    • Cultivate deeper customer relationships by ensuring faster turnaround times (TATs) in collaboration

    with Credit Analysts.

    • Utilize technology to improve operational efficiencies and responsiveness in customer service,

    ensuring retention of existing customers.
  3. Disbursal - Timely Loan Disbursement with Proper Documentation

    • Coordinating with internal stakeholders to process loan applications.

    • Responding to queries from internal teams to ensure timely and accurate disbursal.

    • Completing transactions with customers with the appropriate documentation.
  4. Market Intelligence

    • Gather market intelligence on competitive strategies, policies, and processes regularly.

    • Share the collected market intelligence with the Area Sales Manager to adjust business tactics

    accordingly.
  5. Portfolio Quality & Profitability

    • Track overdue accounts daily for the business and ensure timely collections.

    • Intervene to ensure collection on initial overdue accounts in a timely manner.

    • Ensure profitability by applying appropriate pricing strategies and processing fees.

    • Implement cost management initiatives on a timely and accurate basis.
  6. Organization Process Efficiency

    • Adhere to all processes for both pre and post-sourcing activities.

    • Provide input to the Area Sales Manager for the Sales MIS to improve reporting and operational

    performance.

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