Customer Care Executive

5 days ago

Chennai, Tamil Nadu, India Golden Opportunities Full time ₹ 80,000 - ₹ 1,20,000 per year

Job description

Role & responsibilities

  • Customer Support Manage inbound/outbound international calls, resolve queries, provide accurate information, and ensure first-call resolution.
  • Service Excellence Deliver high-quality support ensuring SLAs such as call handling time, response time, and customer satisfaction are met.
  • Issue Resolution Troubleshoot customer problems efficiently and escalate unresolved cases to higher-level support teams.
  • Compliance & Process Adherence Follow all company policies, quality guidelines, and compliance standards while interacting with international customers.
  • Reporting & Documentation Maintain proper call logs, update customer records in CRM systems, and track issues until closure.
  • Collaboration Coordinate with internal teams to provide seamless customer experience and improve service delivery.
  • Continuous Improvement – Participate in training and upskilling programs to enhance communication and process knowledge.

Preferred candidate profile

  • Looking for 1+ yrs of experience in international voice process.
  • Immediate Joiners only can apply.
  • Candidate should open for rotational night shifts and rotational week off.
  • Graduate/Undergraduate in any discipline.
  • Excellent communication skills in English (verbal & written) with neutral accent.
  • Strong interpersonal, problem-solving, and active listening skills.
  • Ability to work in night shifts as per process requirement.
  • Basic computer knowledge (MS Office, typing skills, CRM tools).
  • Prior experience in International Voice Process / BPO preferred.
  • Ability to work under pressure and meet SLA deadlines.

Interested candidate and immediate Joiners only can share updated resume to

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