Customer Care Representative

2 weeks ago

Mumbai, Maharashtra, India NCR Atleos Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

  • The role would require handling of a dedicated Team aligned to specific customers for whom NCR would manage the MS services. Core profile would require focus on delivering improved ATM uptime MS customer.
  • Define the KRA of team & ensure constant feedback on outlier performers.
  • Should engage with customers on continuous basis to understand their pulse in order to meet and exceed their expectations.
  • Interdepartmental coordination to ensure work orders/tasks/projects that require multiple stakeholder involvement are smoothly taken forward to a satisfactory conclusion.
  • Evaluate vendor performance, determine ways and means to motivate/improve performance.
  • Analyze team performance and track it closely drive operational efficiency.
  • Drive initiatives and participate in team projects that enhance the quality or efficiency of help desk service.
  • Should have an eye for data driven metrics and be able to understand the improvement opportunities, quantify the impact and devise ways to control performance leakages for both the customer and operations.
  • Identify training needs for the team and conduct timely refresher trainings to have complete process and product related compliance.
  • Ensure the various internal and customer reports (daily/weekly/monthly) are vetted and audited periodically as well always delivered to the recipients/customer without any unreasonable interruptions.
  • Should have capability to lead and manage Customer reviews.

Basic Qualifications/Minimum Criteria

  • Graduate from any stream & should have good practical hands-on MS Office tools such as MS excel, PowerPoint, experience on CRM.
  • Preferable 5 years of work industry experience in ATM operations
  • Good Soft skills, Presentation skills & Interpersonal skills (verbal & written) are a must.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

  • Customer Care Executive

    1 week ago

    Mumbai, Maharashtra, India S M ELECTRICAL WORKS Full time ₹ 2,16,000 - ₹ 3,00,000 per year

    post- customer care executiveLocation- AndheriEducation-GraduateExperience -1-2 yearsskill and job dutiesManaging a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service...

  • Customer Care Representative

    4 days ago

    Mumbai, Maharashtra, India fedexex Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Responsibilities:Customer Support Hub Operations Account Creation Basic Process Onboarding Bookings Inquiry Providing Quotes Complaint Handling Issue Resolution Case Management Service Recovery Pro-active Prevention Claims Handling Escalated Issue Resolution Enquiry Enquiries (Ad Hoc) Basic Complaint...

  • Customer Service Representative and Ecommerce Executive

    2 weeks ago

    Mumbai, Maharashtra, India Dr Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionDr. Dento transforms the mundane activity of brushing teeth into an exciting and holistic experience with innovative oral care products. We provide a smart brushing experience designed to enhance your oral hygiene routine. Join our mission to #LevelUpYourSmile with Dr. Dento.Role DescriptionThis is a full-time on-site role for a Customer...

  • M2270: Customer Care Representative

    4 days ago

    Mumbai, Maharashtra, India fedexex Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description ResponsibilitiesCustomer Support Hub Operations Account Creation Basic Process Onboarding Bookings Inquiry Providing Quotes Complaint Handling Issue Resolution Case Management Service Recovery Pro-active Prevention Claims Handling Escalated Issue Resolution Enquiry Enquiries (Ad Hoc) Basic Complaint Handling ...

  • Premier Customer Care Representative-Senior

    4 days ago

    Mumbai, Maharashtra, India fedexex Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Description Premier Customer Care; Premier Customer Support; All dedicated account desk/ sales solutions support processes for industry verticals and/or high value customers, execution of solution logistics, tracking & monitoring solutions (including prevention), relationship management, issue resolution; Basic Process Onboarding;...

  • Customer Support Representative

    7 days ago

    Mumbai, Maharashtra, India Krowmaerd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Customer Support RepresentativeOur client, a leading real estate and asset management company, is committed to delivering exceptional services to our clients. They are looking for a well-spoken service representative to be responsible for soliciting sales and Marketing over the telephone. The customer representative's responsibilities include contacting...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India InstaLaxmi Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionInstalaxmi is the country's first and largest B2B Digital Gold company, developing a digital gold platform for jewelers. Our platform includes key features such as loyalty programs and gamified elements to suit consumer behavior, leading to increased app usage and business. We are committed to providing innovative and user-friendly...

  • Customer Service Representative

    2 days ago

    Mumbai, Maharashtra, India LUZO Full time ₹ 36,00,000 per year

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...

  • Customer Service Representative

    4 days ago

    Mumbai, Maharashtra, India UPAYAS INFOTECH PVT LTD Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionUpayas Infotech Private Limited is a neutral service provider and system integrator established in May 2012. The company specializes in call center services, security surveillance, information technology, telecommunication, and manpower services. Upayas is dedicated to setting new benchmarks in service delivery through the vast experience...

  • Customer Care Representative

    1 week ago

    Mumbai, Maharashtra, India NCR Atleos Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.The role would require handling of a dedicated Team aligned to specific customers...