Tele Caller

1 week ago

Mumbai, Maharashtra, India CTRL Service Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are seeking an Auditor Trainer (Tele-Caller) to onboard, train, and manage mystery shoppers for various audit projects. This role involves coordinating tasks, ensuring adherence to quality standards, and maintaining strong relationships with our field network.

Location: Remote (India)

Position: Full-time, permanent contract after probation

Experience: Minimum 2 years in telecalling, training, customer service, or coordination roles (experience of at least 6 months in mystery shopping/audits preferred)

Schedule: MondaySaturday, 10:00–19:00 IST

Key Responsibilities:

  • Mystery Shopper Coordination: Call, onboard, brief, and schedule mystery shoppers; confirm task completion and collect reports on time.
  • Training & Onboarding: Conduct virtual/phone training sessions on audit expectations, observation skills, and reporting; provide refresher training.
  • Audit Quality & Compliance: Give constructive feedback, monitor report quality, and maintain performance records.
  • Relationship Management: Build long-term relationships with shoppers and act as liaison with the project team.

Requirements:

  • Graduate in any discipline (Business, Hospitality, Retail Management preferred)
  • Excellent verbal communication in English and Hindi (other languages are a plus)
  • Strong telecalling, training, and coordination skills
  • High attention to detail, time management, and multitasking ability
  • Proficient in MS Excel, MS Word, and email communication

Perks & Benefits:

Competitive salary with performance bonuses

28 paid vacation days

Potential promotion to Project Manager.

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