Tele Caller
7 days ago
We are seeking an Auditor Trainer (Tele-Caller) to onboard, train, and manage mystery shoppers for various audit projects. This role involves coordinating tasks, ensuring adherence to quality standards, and maintaining strong relationships with our field network.
Location: Remote (India)
Position: Full-time, permanent contract after probation
Experience: Minimum 2 years in telecalling, training, customer service, or coordination roles (experience of at least 6 months in mystery shopping/audits preferred)
Schedule: MondaySaturday, 10:00–19:00 IST
Key Responsibilities:
- Mystery Shopper Coordination: Call, onboard, brief, and schedule mystery shoppers; confirm task completion and collect reports on time.
- Training & Onboarding: Conduct virtual/phone training sessions on audit expectations, observation skills, and reporting; provide refresher training.
- Audit Quality & Compliance: Give constructive feedback, monitor report quality, and maintain performance records.
- Relationship Management: Build long-term relationships with shoppers and act as liaison with the project team.
Requirements:
- Graduate in any discipline (Business, Hospitality, Retail Management preferred)
- Excellent verbal communication in English and Hindi (other languages are a plus)
- Strong telecalling, training, and coordination skills
- High attention to detail, time management, and multitasking ability
- Proficient in MS Excel, MS Word, and email communication
Perks & Benefits:
Competitive salary with performance bonuses
28 paid vacation days
Potential promotion to Project Manager.
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