Tele-Caller - 31152
22 hours ago
Mumbai, Maharashtra, India
Zigsaw
Full time
₹ 19,20,000 - ₹ 38,40,000 per year
Job DescriptionTele-Caller (Inbound-Hindi-English) - 04Lead Generation (Outbound-Hindi-English) - 01Non-Voice (Tamil-Telugu-Hindi-English) - 02Location: MumbaiExperience: Min 1 Year of Tele-Calling Experience is a must Preferred Experience in Lead Generation Process Job Role and Designation:Tele-Calling Executive is responsible for attending to Inbounds Queries via Calls / E-Mail / WhatsApp / Website / Social Media to understand their NDPs present them with suitable solutions and resolve their queries in the desired TAT Desired Skills:- Fluency in English, Hindi, Kannada, Telugu, Tamil & Gujarati
- Persuasion skills
- Rapport building skills
- Telephone etiquette
- Meeting Etiquette
- Listening skills
- Questioning skills
- Microsoft Word, Excel and PowerPoint
- Internet usage, Data Management
- Call-Centre Experience
- Attending Inbound Calls
- Acknowledging non-voice queries in 30 Minutes
- Identifying their NDPs and providing solutions
- Timely Closures
- Continuous Learning to Improve Personality Development
- Develop Communication skills i.e. Verbal & Non Verbal to keep service standards high
- Attending Inbound Calls
- To Pick up calls in 5 Seconds
- To increase FTR ratio by providing First Time Correct Solutions
- Understand the current NDPs of the customer
- Maintaining the database on the internal templates of the organization
- Follow the Calling and communication scripts approved by the Company
- Send daily activity reports to the manager.
- Write emails and make calls professionally to record all discussions with the client for queries and follow-up
- Being the communication bridge between the client and the internal stakeholders
