Business Services Specialist
1 week ago
Role & responsibilities
Collaborate with management for goals and objective achievement
Ensure adherence to corporate guidelines and policies
Adhere to client and Company processes and quality procedures as defined
Communicate with management to provide status updates, reporting metric updates and identify any potential issues
Troubleshoot system, process, and document related issues
Create and update procedural documentation for internal distribution
Create and update Contract Set-ups per client contract documentation
Accurately add Talent to Contracts for time entry purposes
Provide back-up documentation to Billing team for customer to ensure timely payment
Research and resolve billing issues
Completed and submit Record Only Adjustments (ROAs) & Billing adjustments
Deactivate or enter end dates in PAS for all terminations
Reactivate all consultants on leave
Assist with AR issues on an as needed basis
Adhoc reporting - project end date report, purchase order (OLT) report, project time capture report, TSS YTD Report, PAS Query Report etc
Work with IT, billing and reporting on syncing issues, reporting issues, billing issues
Work with accounting on international contracts, accruals, documentation, Contract Set-Ups
Shit timings- 5.30pm-2.30am
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