Officer-Visa Operations

2 days ago


Delhi, Delhi, India Artionis-Russia Visa Centre Full time US$ 40,000 - US$ 80,000 per year

Role & responsibilities

To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centres (VACs)

  • Document scrutiny and collection of applications for visa processing
  • Handle customer / applicant queries personally or via email, telephone
  • Handling and resolving customer complaints using available resources
  • Providing necessary information to customers about organisation products and services
  • Escalating formal complaints/queries to reporting manager
  • Completing call/ email notes and call/ email reports as necessary and updating them in CRM
  • Handle cash and bank related transactions if assigned and ensure 100% accuracy
  • Record & maintain all application data.
  • Ensure accurate & timely data entry into the system with zero errors.
  • Ensure all administration and logistics of passport delivery to consulate / applicant / logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants / customers.
  • Encourage applicants to provide feedback on services provided and their overall experience at the application center.
  • Ensure that the entire process is completed within the mandated Turn Around Time
  • Execution of projects
  • Communication with Consulate General of Russia, trips to Consulate for document submission and discussion of work issues, coordination of processes with Consulate

Preferred candidate profile

  • Native/ Russian speaking- Mandatory
  • Basic Knowledge of Computer skills
  • Proficiency in MS office & good typing speed
  • Adaptability and presence of mind to handle customer queries and complaints
  • Knowledge of local language and ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
  • Age Limit -Max 30


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