Assistant Manager

16 hours ago

Bengaluru Residency Road Bengaluru Megapolis South KARNATAKA India Bajaj Finance Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Purpose
"This position is open with Bajaj Finance ltd."Duties and Responsibilities

• Responsible for Field Debt Collection of Credit Card in the respective location.

• Personal Visit to high POS and Critical customers.

• Identifying the Collection Agencies in the respective Location for Capacity building.

• Managing Agencies and Collection Executives of Agency.

• Ensuring timely allocation in automated or manual environment.

• Delivery of Critical Collection Performance metrics in the location for Cards.

• Ensuring legal guidelines are complied for entire collection structure in letter and sprits.

• Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.

• Ensure adherence to the Code of Conduct.

• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.

• Handle customer issues escalations.

• Ensuring documented feedback and action taken on all cases in soft buckets.

• Ensuring adequate "Feet on Street" availability bucket-wise / segment-wise.

• Report for support on mechanism for legal / police issues.

• Ensuring audit queries are complied with, ensuring corrective and preventive action.

• Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.Required Qualifications and Experience

• Demonstrated success & achievement orientation.

• Good communication skills.

• Negotiation Skills

• Strong bias for action & driving results in a high performance environment.

• Demonstrated ability to lead from the front.

• Good Interpersonal skills.

• Working knowledge of computers.

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