Community Relationship Manager

2 weeks ago

Cochin, Kerala, India 23003d15-585b-4f4c-a8b0-f138842c0711 Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Summary:

We are looking for a detail-oriented and customer-focused CRM to manage customer relationship processes. The role involves coordinating with customers, updating CRM systems, handling documentation, and ensuring a smooth workflow from deal initiation to closure.

Key Responsibilities:

Customer Onboarding & Relationship Management

  • Initiate new customer cases and ensure all onboarding steps are completed smoothly.
  • Conduct welcome calls and maintain professional communication with customers throughout the process.
  • Provide support and guidance to customers regarding account setup and related requirements.

Documentation Management

  • Collect, verify, and maintain customer documents as per internal guidelines.
  • Manage both digital and physical records to ensure accuracy, compliance, and easy retrieval.
  • Coordinate preparation, verification, and dispatch of customer agreements and related documents.

CRM Updates & Data Tracking

  • Enter and update customer and deal information into the CRM system accurately.
  • Monitor case progress and update stages as tasks are completed.
  • Maintain master records and logs for tracking customer interactions and workflow status.

Coordination & Follow-Up

  • Liaise with internal teams and external partners to ensure timely completion of required steps.
  • Set and manage follow-ups for pending tasks such as account activation or document submissions.
  • Ensure timely escalation of any delays or issues to the relevant stakeholders.

Record Keeping & Compliance

  • Maintain detailed logs of customer communication, including calls, messages, and emails.
  • Ensure all documentation and records comply with company policies and regulatory requirements.

Qualifications:

  • Bachelor's degree in Business Administration, Finance, or related field (preferred).
  • 1–3 years of experience in CRM operations, onboarding, customer service, or administrative roles.
  • Strong attention to detail and excellent organizational skills.
  • Good communication and customer-handling abilities.
  • Proficiency with CRM software and MS Office/Google Workspace.
  • Fluency in English & Hindi is mandatory

Key Skills:

  • CRM Management
  • Customer Communication
  • Documentation Handling
  • Coordination & Follow-ups
  • Data Entry & Accuracy
  • Problem-Solving
  • Time Management

Job Type: Full-time

Pay: From ₹25,000.00 per month

Work Location: In person

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