Client Servicing Director
4 days ago
1. Strategic Planning and Communication:
-Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.
-Lead client pitching process by generating innovative concepts in collaboration with internal teams.
2. Brand Positioning and Differentiation:
-Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.
3. Quality Analysis and Innovation:
-Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation.
4. Performance Analysis and Reporting:
-Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.
5. Resource Planning and Contract Management:
-Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.
6. Financial Management:
-Maintain monthly client P&Ls, ensuring billing targets are met.
7. Brief Review and Approval:
-Review and vet client briefs, ensuring alignment with execution plans and strategies.
8. Client Relationship Management:
-Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
-Establish clear benchmarks and review timelines to ensure client satisfaction.
-Follow up on overdue payments, acting as a point of contact for high-priority escalations.
9. Legal Compliance and Education:
-Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries.
10. Strategic Inputs and Innovation:
-Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.
11. Team Development and Training:
-Conduct weekly team meetings, provide feedback, and mentor teams for proactive problem-solving.
-Structure training programs with the L&D team to improve work quality and specific competencies.
12. Team Growth:
-Hire capable independent resources that can understand, communicate and execute client briefs accurately
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