Asset Servicing Assistant Vice President

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Asset Servicing Assistant Vice President

Principal responsibilities

• Maintain and enhance the reputation of MSS for service delivery through effective and continual inter-action with key clients, technical input and feedback, deployment and co-ordination of all staff involved in the delivery of client service
• Ensure that all services provided to clients are appropriately positioned and executed and follow up with operational departments where the service levels do not meet expectations
• Work with the upstream processes to manage the quality of service delivery by MSS
• Monitor and complete KPIs to be used in driving client service and service quality improvements
• Seek continued year on year improvement on client service KPIs and client feedback
• Monitor service quality feedback from clients, RMs and Operations against internal and external SLA agreements, ensuring effective follow-up to drive service quality issues and required improvements
• Develop and maintain working relationships with senior operational personnel
• Undertake regular internal reporting highlighting service trends and efficiency initiatives
• Document and maintain Service Level Agreements, incorporating client change requests and ensure all changes are correctly logged and agreed at least annually by clients
• Complete measurable efficiency improvement initiative

Requirements

• A bachelor's degree or a professional qualification such as CIMA, CA, ACCA, CPA, etc.
• Good knowledge in Asset Servicing, investment accounting, investment valuations, financial statements, investment operations
• Candidate will have extensive working experience in the securities industry
• Knowledge of clients and products across range of securities services
• Management position with exposure to business partners across multiple geographical locations
• Management position with exposure to remuneration, performance management, team building and staff development.
• Fund Administration with experience in Asset Servicing/Custody Operations is preferred

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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