Customer Service Manager

1 week ago

Mumbai, Maharashtra, India Mouser Electronics Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description

  • Establishes and maintains effective relationships with customers and suppliers. Resolves customer issues, identifies customer service trends, determines necessary improvements, and helps to implement change. Investigates and solves customers' problems, which may be complex or longstanding concerns.
  • Understands and can correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
  • Expands product knowledge utilizing all available sources and keep current regarding industry trends, practices, and news.
  • Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
  • Customarily and regularly directs the work of two or more full-time employees or their equivalent.
  • Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.
  • Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
  • Proficient typing and math skills including currency conversions and profit margins.
  • Proficient with writing/creating reports, business correspondence, and presentations.
  • Professional writing and presentation skills.
  • Experience developing and maintaining productive work teams and providing ongoing performance management.
  • Exhibits strong analytical, problem solving, negotiation, organizational, and teaching skills.
  • Internet savvy and familiarity with E-Commerce.
  • Bachelor's Degree in any field.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

About Us
*Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.*

  • Customer Service Manager

    2 weeks ago

    Mumbai, Maharashtra, India InstaLaxmi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionInstalaxmi is the country's first and largest B2B Digital Gold company, developing Digital Gold platforms for jewelers. Our platform includes essential features like loyalty programs and gamified elements to suit consumer behavior, resulting in increased app usage and business growth. We focus on creating innovative solutions to meet our...

  • Customer Service Manager

    2 weeks ago

    Mumbai, Maharashtra, India SKUPREME Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSkupreme automates brand, warehouse, and commerce operations. Utilizing intelligent order routing, real-time catalog and inventory synchronization, and native label generation, Skupreme assists brands and warehouses in scaling efficiently while reducing costs.Role DescriptionThis is a part-time remote role for a Customer Service Manager....

  • Customer Service Manager

    2 weeks ago

    Mumbai, Maharashtra, India Resource Management Group Plus Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Lead and manage a team of customer service executives. Develop and implement customer service strategies.Experience in managing customer service teams in the jewellery industry.

  • Customer Service Manager-Support Services-Customer Service

    1 week ago

    Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About The Role  Customer Service Manager - Support Services-Customer Service  Job Role  End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify...

  • Customer Service Manager

    3 days ago

    Mumbai, Maharashtra, India Dreibach Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Work Schedule: 56 days per week (MondaySaturday), 8:00 AM 5:00 PM (GMT)Industry: E-Commerce / Online RetailAbout the RoleWe are looking for a highly motivated and detail-oriented Customer Service Executive to join our growing e-commerce team. The ideal candidate will have hands-on experience managing customer service for platforms like Amazon, eBay, and...

  • VP - Contact Centre(Ecomm/OTA)

    1 week ago

    Mumbai, Maharashtra, India Customer Capital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Capitalis at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients.As a funded company founded by...

  • Assistant Customer Service Manager

    1 week ago

    Mumbai, Maharashtra, India ECL Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Assistant Manager Customer ServiceDepartment: Customer Experience / OperationsLocation: MumbaiReports To: Customer Service Manager / Head of Customer ExperienceEmployment Type: Full-timeJob Summary:We are seeking an experienced and customer-focused Assistant Manager – Customer Service to oversee daily operations of the customer support team. The...

  • Customer Service Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India IGP Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...

  • Customer Service Manager

    1 day ago

    Mumbai, Maharashtra, India Orbitouch outsourcing pvt ltd Full time ₹ 60,00,000 - ₹ 84,00,000 per year

    Experience: 3-5 YearsProfile : Import Customer ServiceCtc: 50 to 65kLocation: Fort, MumbaiCustomer Service – ImportHandling shipments Air / Sea (LCL, FCL, AIR)Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.Preparing CAN copies and sending Cnee with arrival DetailsResolving the issues &...

  • Customer Service Manager

    1 week ago

    Mumbai, Maharashtra, India DCB Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesTo work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market shareTo constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.To keep...