Call Center Executive

2 days ago

Gurgaon, Haryana, India Idd Research Solutions Full time

NOTE: Immediate Joiner Preferred

Key Responsibilities:

  • Handle inbound and outbound calls from patients and their families.
  • Schedule appointments and follow up on patient queries.
  • Provide accurate information about doctors, departments, and services.
  • Record and update patient details in the hospital management system.
  • Coordinate with internal departments to ensure smooth patient experience.
  • Maintain confidentiality and adhere to hospital policies and protocols.

Desired Candidate Profile:

  • Minimum qualification: Graduate with good communication skills.
  • Excellent verbal and written communication in English and Hindi.
  • Basic computer knowledge (MS Office, Hospital Software preferred).
  • Ability to handle pressure and multitask efficiently.
  • Pleasant personality and patient-centric approach.

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