Senior Customer Support Executive

1 week ago

Periyar Madurai Tamil Nadu, India SSL education Full time ₹ 3,80,311 - ₹ 4,50,000 per year

Main Roles of an Education Counselling – Customer Support Executive

1. Student Counselling & Guidance

  • Understand students' educational background, interests, and career goals.
  • Provide information about available courses, certifications, and training programs.
  • Suggest the right course based on student needs and eligibility.
  • Help students understand career scope and job opportunities.

2. Customer Support & Communication

  • Handle incoming calls, walk-ins, WhatsApp, and email inquiries.
  • Respond politely and professionally to student/parent questions.
  • Resolve doubts regarding courses, fees, duration, schedules, and placements.
  • Maintain strong follow-up until the admission is completed.

3. Admission Coordination

  • Explain admission procedures clearly.
  • Assist students in filling application forms and documentation.
  • Coordinate with faculty or admin for batch scheduling.
  • Ensure smooth onboarding of new students.

4. Sales & Target Achievement

  • Convert inquiries into admissions (lead conversion).
  • Maintain records of daily inquiries and admissions.
  • Work with the management to achieve monthly admission targets.
  • Participate in marketing activities (seminars, outreach, campaigns).

5. Relationship Management

  • Build trust with students and parents.
  • Provide after-admission support and collect feedback.
  • Maintain long-term relationships for referrals.

6. Administrative Support

  • Manage student data and update CRM/excel sheets.
  • Prepare daily reports and share with the management.
  • Coordinate with trainers for class updates or issues.

7. Behaviour & Professionalism

  • Maintain a positive attitude and good communication skills.
  • Be patient, friendly, and problem-solving oriented.
  • Represent the institute professionally at all times.

Job Type: Full-time

Pay: ₹11, ₹31,709.83 per month

Work Location: In person

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