Customer Support Executive

2 weeks ago

Madurai Tamil Nadu, India Tee Labs Full time

**Job description**

Customized T-shirt manufacturing Company in Madurai Othakadai

As a Customer Support Representative your primary responsibility is to provide exceptional service to our customers, ensuring their inquiries, concerns, and orders are handled efficiently and professionally. You will be the frontline contact for customers and play a vital role in maintaining and enhancing our reputation for quality products and outstanding service.

**Responsibilities of the job include**:
**Order Management**: Assist customers in placing orders, modifying existing orders, and tracking the status of their orders in real-time. Preparing internal order sheets,

**Product Knowledge**: Develop a deep understanding of our t-shirt products, customization options, production processes, and delivery timelines to provide accurate information and recommendations to customers.

**Issue Resolution**: Investigate and resolve customer issues, such as order discrepancies, product defects, shipping problems, and billing inquiries, ensuring customer satisfaction.

**Customization Assistance**: Assist customers with designing their custom t-shirts, offering design suggestions, and ensuring their designs meet production requirements.

**Complaint Handling**: Manage and escalate customer complaints professionally, aiming for prompt resolution and ensuring that customers leave with a positive experience.

**Feedback Collection**: Gather customer feedback and suggestions to help improve our products, services, and overall customer experience.

**Order Coordination**: Collaborate with production and logistics teams to ensure orders are processed accurately and delivered on time.

**Documentation**: Maintain detailed records of customer interactions and issues, updating customer profiles and order histories as needed.

**Policy Communication**: Clearly explain company policies regarding refunds, returns, exchanges, and warranties to customers.

**Qualifications**:

- High school diploma or equivalent (Bachelor's degree is a plus).
- Strong communication and interpersonal skills.
- Patience and empathy when dealing with customer issues.
- Problem-solving abilities and attention to detail.
- Familiarity with t-shirt production processes and customization platforms is an advantage.
- Proficiency in customer support software and tools.
- Ability to work collaboratively in a fast-paced environment.
- Good managerial and leadership skills to head a team,

Excellent communication (English Must ) and coordination skills

**Career Path**:
Customer Support Representatives in a t-shirt production company may advance to roles like Senior Customer Support Representative, Customer Support Supervisor, or transition to other departments such as sales, marketing, or operations as they gain experience and expertise.

**Job Type**: Permanent

**Salary**: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Expected CTC ?

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9791029397

  • Customer Support Executive

    2 days ago

    Teynampet, Chennai, Tamil Nadu, India Industrial Support Services Full time

    Customer Support Executive **Should have Experience in Customer Support / Tele Sales / TeleMarketing** **Minimum 3 Languages Required (Except Tamil)** **Exp : 1 yr - 3 yrs** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid time off - Provident...

  • Customer Support Executive

    6 hours ago

    Guindy, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Looking Customer Support Executive** **Should have good communication skills in Tamil / English / Hindi** **Should have 2 yrs experience in Telesales / Customer Support** **Immediate Joiner will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Life...

  • Customer Support Executive

    23 hours ago

    Madurai, Tamil Nadu, India KoinBX Full time

    **Job Summary**: We are looking for a Customer Support Executive who will be the first point of contact for our customers. You will be responsible for resolving queries, ensuring customer satisfaction, and providing a seamless support experience through various communication channels. **Key Responsibilities**: - Identify customer needs and assist them with...

  • Cse (Customer Support Executive)

    1 week ago

    Madurai, Tamil Nadu, India Sadhguru Technologies Pvt Ltd Full time

    **Job Title**: Customer Service Executive **Location**: Madurai **Office Timing**: Monday to Saturday, 10:00 AM to 6:30 PM **Qualification**: Graduation **Salary**: ₹20,000 per month (Inclusive of PF & ESI) **Experience**: - Minimum of 2 years of experience are welcome **Job Summary**: The Customer Service Executive will be responsible for providing...

  • Customer Support Executive

    1 week ago

    Madurai, Tamil Nadu, India KoinBX Full time

    Excellent verbal and written communication skills in English; Hindi proficiency is a strong advantage. - Previous experience in customer support or a related field is preferred, especially in tech or finance. - Strong understanding of cryptocurrency and blockchain technology is a plus. - Ability to handle multiple tasks and prioritize effectively in a...

  • Customer Support Executive

    6 days ago

    Madurai, Tamil Nadu, India SURUL CHETTINAD AYURVEDIC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionSURUL Chettinad Ayurvedic Personal Care & Wellness brings the timeless wisdom of Ayurveda to modern lifestyles with authenticity, purity, and trust. Rooted in Chettinad heritage, our formulations are handcrafted using 100% raw herbs and guided by age-old Ayurvedic texts. We believe in true wellness, which is why our products are free from...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Fusion Innovative Full time

    **Customer Support** **Experience - 1 to 3 years** **Work Location - Chennai** **Work timings: UK Shift timings** **Company Description** Fusion Innovative is a technology solution provider that offers digital solutions to businesses. Our adaptable and powerful solutions cater to the current needs of businesses whilst unlocking future opportunities. We...

  • Customer Support Representative

    1 week ago

    Madurai, Tamil Nadu, India Sadhguru Technologies Pvt Ltd Full time

    **Job Title**: Customer Service Executive **Location**: Near Meenakshi Amman kovil, Madurai **Office Timing**: Monday to Saturday, 10:00 AM to 6:30 PM **Qualification**: Graduation **Salary**: ₹15,000 per month (Inclusive of PF & ESI) **Experience**: **Job Summary**: The Customer Service Executive will be responsible for providing exceptional service to...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Fusion Innovative Full time

    **Customer Support** **Experience - 1 to 3 years** **Work Location - Chennai** **Work timings: UK Shift timings** **Company Description** Fusion Innovative is a technology solution provider that offers digital solutions to businesses. Our adaptable and powerful solutions cater to the current needs of businesses whilst unlocking future opportunities. We...

  • Support Executive

    3 days ago

    Madurai, Tamil Nadu, India YENNES Infotec Full time

    **Job Profile**: - Should work on a daily Schedule/plan given by the Manager. - Convert/Closure on the leads generated by the Sales Coordinators. - Maintain Reports on: The status of calls and demo given, Customers met. - Maintain daily Report to the team head. - Monitor follow - ups on TSS (Product License expiry). - Give Product Demo based on customer...