Agent - Customer Support
3 days ago
Role & responsibilities
- Identifying customer needs, investigating and recommending solutions.
Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure
end-to-end resolutions are attempted and achieved for every customer connection.
Consistent upskilling as part of self-development to maintain process knowledge.
Maintaining coordination within teams to collaborate on solutions and escalations.
Work towards high CSAT and positive NPS consistently - ensure positive customer experiences.
Preferred candidate profile
Excellent communications - Verbal and Written
Attention to details, conflict resolution and relationship building.
Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company
based applications.
Agents should also be able to help establish our reputation as a company that offers excellent
customer support during all post-sales procedures.
How we work together:
- An inclusive, friendly, and international environment (youll be working with colleagues from +10 countries and over 48 nationalities)
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