Customer Services Agent

5 days ago

Bengaluru, Karnataka, India Sage Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description

Role Title: Customer Service Agent

About Fyle (Now part of Sage)

Fyle is now part of Sage, a global leader in accounting and business management software. Together, we're building a global expense management solution that simplifies how businesses track, approve, and reconcile spending.

About the Role

As a Customer Service Agent, you won't just be answering queries, You'll be

solving real problems, collaborating cross-functionally, and ensuring our

customers feel heard, valued, and supported. Your mission will be to manage

customer conversations across tickets, chats and calls with care and precision,

ensuring we're not only meeting timelines but exceeding expectations.

You'll work closely with product and engineering teams to drive resolution,

provide contextual insights, and act as the customer's internal advocate. If you're

someone who thrives on variety, enjoys ownership, and believes in meaningful

impact, this role is for you.

Important Job Requirements

1.This is not a pure communication role. You will be responsible for the

resolution, not just the response. Think of yourself as the customer's

advocate.

2.You'll be working in a variable shift schedule that rotates quarterly based on

business needs. While we aim for predictability, the majority of shifts will fall

during night hours (aligned to US time zones). There is no guarantee of a fixed

or daytime shift, so flexibility to work across different time slots. Especially

nights is essential for this role.

3.This role comes with a variety. Processes evolve, customer issues vary, and

adaptability is key. If you prefer predictable, repetitive tasks, this role may not

be the right fit.

What we are Looking for:

Communication & Management

1.Excellent written and verbal communication, especially email writing with a

natural, free-hand tone

2.Excels in phone-based communication with exceptional active listening skills.

3.Strong time management: You're reliable, proactive, and effective while

working independently

4.Deep empathy for the customer with a mindset that prioritizes their experience

Functional skills

1.Process discipline: detail-oriented with 100% follow-through on action items

and procedures.

2.Demonstrated ownership, willing to go the extra mile to solve complex issues

3.High agency, You can make decisions and drive initiatives independently

Tools (Good to have)

Prior experience with tools like Zendesk, Freshdesk, Jira, Intercom, etc.

Who can apply?

Willing to work in North America shift(PST time-zone).

1-2 years of relevant professional experience in customer support role

Eager to learn, adaptable, and motivated to grow into a support role

LI-AN1

Key Responsibilities

Key Responsibilities:

1.Handle customer queries via support platforms (tickets, live chat and call) with

clarity and empathy

2.Troubleshoot and resolve issues within defined SLAs

3.Collaborate with team members and other departments to ensure timely

resolution

4.Work closely with account management, onboarding, product and engineering

teams to unblock complex cases and ensure delivery on commitments

5.Stay updated on product features to ensure customers receive the most

accurate information

6.Capture and report customer feedback from tickets, chat, NPS, or other

channels

LI-AN1

  • Customer Service Agent

    7 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionAl Fahad Enterprises operates in diverse industries including Tour & Travel services and Organic Products. The company is dedicated to providing exceptional services across multiple domains to meet varied customer needs. We strive for excellence and innovation in all our business endeavors.Role DescriptionThis is a full-time, on-site role...

  • Custom Clearance Agent

    1 week ago

    Bengaluru, Karnataka, India HappyLocate Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionHappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes. We offer services like house shifting, pet relocation, office moves, and house search assistance. Our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied...

  • Custom Clearance Agent

    4 weeks ago

    Bengaluru, Karnataka, India, Karnataka HappyLocate Full time

    Company DescriptionHappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes. We offer services like house shifting, pet relocation, office moves, and house search assistance. Our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied...

  • Customer Service Agent

    2 weeks ago

    Bengaluru, Karnataka, India Dnata Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and...

  • Customer Service Agent

    3 days ago

    Bengaluru, Karnataka, India dnata Travel Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Looking to grow your career in travel and aviation services?About us:dnata is world's trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide...

  • Service Desk Agent

    2 days ago

    Bengaluru, Karnataka, India Mphasis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Opening: Service Desk AgentLocation:Bangalore | Experience:0–2 YearsCompany:Mphasis"We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline."Kindly share your resumes via email only. Job SummaryAre you a strong communicator with a knack for IT support? Mphasis is hiring aService Desk Agentto be the...

  • Customer Experience Agent

    2 weeks ago

    Bengaluru, Karnataka, India Shinewell Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Description : Customer Experience Agent (NA Shift)Overview:We are looking for a highly motivated and skilled Customer Success Agent to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, and the US. If you have excellent communication skills, a proactive attitude, and a passion...

  • Service Desk Agent

    2 weeks ago

    Bengaluru, Karnataka, India A&O IT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    6 month fixed term contract working UK office hoursAs Service Desk Agent (SDA), you will ensure a consistent quality of service for the installation, maintenance, and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in the adherence to customer Service Level Agreements and the delivery of exemplary levels of...

  • Agent - Customer Support

    5 days ago

    Bengaluru, Karnataka, India Lastminute Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Role & responsibilitiesIdentifying customer needs, investigating and recommending solutions.Solving customer issues in a timely and accurate way and maintaining follow-ups to ensureend-to-end resolutions are attempted and achieved for every customer connection.Consistent upskilling as part of self-development to maintain process knowledge.Maintaining...

  • Customer Service

    5 days ago

    Bengaluru, Karnataka, India Wols Logistics Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Responsibilities:Coordinate with local clients, CHA, transporter on shipment, customs clearance and transportCoordinate with overseas agents on pricing requests, shipment statusWilling to travel overseas