Customer Experience Executive

5 days ago

Chandigarh, Chandigarh, India Theater Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Description: Customer Experience Executive – Voice Process

Location: Chandigarh (CCR)

Company Overview:
Theater is a dynamic and rapidly growing fashion start-up based in India. Our mission is to create India's best design-led, mass-premium western fashion company. At present, Theater specializes in footwear, stockings, bags and fragrances for women.

Position Overview
: We are looking for a
Customer Experience Executive – Voice Process
who will be the voice of our fashion brand for customers. The role focuses on handling
inbound and outbound calls
to resolve queries, support with orders, and ensure a smooth customer journey that reflects the Theater experience.

Key Responsibilities:

· Engage with customers primarily through
voice process (inbound and outbound calls)

, ensuring prompt and effective responses.

· Address customer inquiries, resolve issues, and follow through to ensure complete satisfaction.

· Identify and analyze recurring customer challenges and share insights with relevant teams to implement lasting solutions.

· Maintain accurate records of customer interactions and feedback.

· Use Google Docs and Spreadsheets to track and analyze customer-related data.

· Build strong customer relationships and promote the Theater brand positively in every interaction.

Qualifications and Skills:

· 1–3 years of experience in
voice process / customer service roles

.

· Background in
hospitality, D2C, or B2C e-commerce (fashion preferred)

.

· Strong communication skills in English.

· Customer-first mindset with the ability to handle pressure.

· Basic knowledge of Google Sheets/Docs for reporting.

Application Process:

Interested candidates can directly apply or send their CVs to with the following subject line:

"Customer Experience Executive - Voice Process CV "

Theater is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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