Customer Experience Executive
5 days ago
Job Description: Customer Experience Executive – Voice Process
Location: Chandigarh (CCR)
Company Overview: Theater is a dynamic and rapidly growing fashion start-up based in India. Our mission is to create India's best design-led, mass-premium western fashion company. At present, Theater specializes in footwear, stockings, bags and fragrances for women.
Position Overview: We are looking for a Customer Experience Executive – Voice Process who will be the voice of our fashion brand for customers. The role focuses on handling inbound and outbound calls to resolve queries, support with orders, and ensure a smooth customer journey that reflects the Theater experience.
Key Responsibilities:
· Engage with customers primarily through voice process (inbound and outbound calls), ensuring prompt and effective responses.
· Address customer inquiries, resolve issues, and follow through to ensure complete satisfaction.
· Identify and analyze recurring customer challenges and share insights with relevant teams to implement lasting solutions.
· Maintain accurate records of customer interactions and feedback.
· Use Google Docs and Spreadsheets to track and analyze customer-related data.
· Build strong customer relationships and promote the Theater brand positively in every interaction.
Qualifications and Skills:
· 1–3 years of experience in voice process / customer service roles.
· Background in hospitality, D2C, or B2C e-commerce (fashion preferred).
· Strong communication skills in English.
· Customer-first mindset with the ability to handle pressure.
· Basic knowledge of Google Sheets/Docs for reporting.
Application Process: Interested candidates can directly apply or send their CVs to with the following subject line:
"Customer Experience Executive CV "
Theater is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: ₹25, ₹32,000.00 per month
Application Question(s):
- What is your level of proficiency in English?
- Do you have 1–3 years of experience in a voice process or customer service role?
- Have you worked in hospitality, D2C, or e-commerce before?
- Are you comfortable commuting to this job's location?
Work Location: In person
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