Facility & Maintenance Manager: Resort

1. Role Overview

The Facility & Maintenance Manager is responsible for overseeing the maintenance, safety, and efficient functioning of all resort facilities, utilities, equipment, guest areas, and back-of-house infrastructure. The role ensures that all buildings, villas/rooms, recreational areas, landscaping, pools, and technical systems are well-maintained, energy-efficient, safe, and aligned with resort service standards. The Manager leads preventive maintenance programs and supervises the engineering team to deliver a seamless guest experience.

2. Key ResponsibilitiesA. Facility & Infrastructure Management

• Oversee maintenance of buildings, guest rooms, villas, pools, restaurants, recreation areas, spa facilities, and common spaces.
• Ensure operation and upkeep of HVAC systems, plumbing, electrical systems, water supply, pumps, generators, STP/ETP, fire-fighting systems, and elevators.
• Conduct regular inspections of all resort areas to identify and resolve maintenance issues proactively.

B. Preventive & Predictive Maintenance

• Develop and implement preventive maintenance schedules for all equipment and facilities.
• Maintain accurate maintenance records, logs, and checklists.
• Plan predictive maintenance to reduce breakdowns and downtime.

C. Team Leadership & Supervision

• Lead and supervise technicians, electricians, plumbers, pool attendants, gardeners, and housekeeping engineering staff.
• Provide training and development to ensure technical competency and service excellence.
• Allocate manpower, assign daily tasks, and monitor performance.

D. Vendor, Contractor & AMC Management

• Manage Annual Maintenance Contracts (AMCs) for critical systems.
• Coordinate with external contractors for specialized repairs, refurbishment, or major maintenance projects.
• Negotiate with vendors for technical supplies and ensure compliance with SLAs.

E. Budgeting & Inventory Control

• Prepare and manage facility maintenance budgets.
• Control maintenance expenses and monitor cost-efficiency.
• Oversee inventory management of tools, spare parts, consumables, and equipment.

F. Safety, Compliance & Energy Management

• Ensure compliance with safety regulations, fire safety norms, environmental standards, and statutory requirements.
• Implement energy-saving initiatives for water, power, and equipment usage.
• Conduct safety drills and ensure all equipment meets operational safety standards.

G. Guest Service Support

• Respond promptly to guest maintenance requests and ensure timely resolution.
• Coordinate with front office and housekeeping to maintain high guest satisfaction levels.
• Ensure minimal disruption to guests during maintenance activities.

H. Reporting & Documentation

• Prepare daily, weekly, and monthly maintenance reports.
• Maintain records of asset lifecycles, breakdown history, and energy usage.
• Provide updates to management on facility status, major repairs, and improvement initiatives.

3. Qualifications & ExperienceEducation

• Diploma/Bachelor's Degree in Mechanical/Electrical Engineering (preferred).
• Certification in facilities management or hospitality engineering is a plus.

Experience

• 7–15 years of experience in facility/maintenance management, preferably in hotels, resorts, or hospitality properties.
• Strong experience in managing hospitality engineering systems like HVAC, pools, STP/ETP, BMS, and power distribution.

Skills & Competencies

• Strong technical knowledge of building systems, MEP, energy management, and preventive maintenance.
• Leadership and team management skills.
• Guest service orientation and ability to work in a hospitality environment.
• Strong organizational, problem-solving, and communication skills.
• Ability to handle emergencies and multitask under pressure.

Job Types: Full-time, Permanent

Pay: ₹42, ₹45,000.00 per month

Benefits:

• Provident Fund

Work Location: In person